Reservations and Guest Services Associate

1 week ago


London, Greater London, United Kingdom Sea Containers London Full time

We are seeking a talented Reservations and Guest Services Associate to join our team at Sea Containers London.

In this role, you'll be responsible for managing room bookings, responding to guest inquiries, and providing exceptional customer service to our guests.

You'll work closely with our front desk team to ensure seamless check-ins and check-outs, and will be expected to maintain a high level of product knowledge to respond to guest queries.

Key Responsibilities:

  • Manage room reservations for both Sea Containers London and One Hundred Shoreditch, ensuring efficient handling of bookings, inquiries, and adjustments.
  • Provide exceptional customer service, assisting guests with their reservation needs, including special requests and bespoke arrangements.
  • Maintain a detailed understanding of ongoing promotions, room rates, and special packages across both hotels.
  • Train and support other reservation agents, promoting consistency and excellence in customer service.
  • Resolve any reservation issues with a proactive and customer-focused approach.

Estimated Salary: £28,000 - £33,000 per annum, depending on experience

We offer a comprehensive benefits package, including a bonus scheme, meal allowance, and opportunities for career development and advancement.



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