Reservations & Guest Services Professional
2 weeks ago
**About Morgans Originals**
Morgans Originals is a unique hospitality brand that encompasses a collection of independent hotels, each with its own distinct character. Our hotels are brought together by a shared culture and community, celebrating a love for the iconic and the free-spirited.
We are seeking a skilled Reservations & Guest Services Agent to join our team at St Martins Lane London and Sanderson London. As a member of our Reservations & Guest Services Team, you will serve as the primary point of contact for guest booking enquiries across all three hotels.
The ideal candidate will have experience in a similar role within a 4/5-star hotel, preferably with boutique hotel experience. Outstanding organizational skills, exceptional communication skills, and a friendly, professional telephone manner are essential. You should also be able to multitask in a fast-paced environment and possess a consistently positive attitude.
**Competitive Salary:** £28,000 - £32,000 per annum, depending on experience.
**Benefits:*
- Meals on duty, ensuring you're fully fed at work
- Free dry cleaning to keep you looking sharp
- Season ticket loan to help with annual travel costs
- Ride to work scheme, with a loan of up to £5000 for bike and equipment expenses
- £250 referral bonus for successful referrals
- Guest Experience (a free night at St Martins Lane/Sanderson, complimentary cocktail and dinner, and breakfast) after passing probation
- A paid day off on your birthday, celebrated on us
- Excellent discounts across the Ennismore family for food, stays, and more
- Regular staff get-togethers, including summer parties, children's Christmas parties, and department nights out
- Free CODE hospitality membership for exclusive experiences
- Employee Assistance Programme, offering confidential support for medical, mental, legal, or financial matters
- Length of Service incentives, because who doesn't love extra holidays?
- Mental Health Champions, here to support you every step of the way
- Quarterly and Annual Employee Awards, celebrating our stars
- Lots of opportunities to progress and switch it up within our global family of brands
- Healthcare cash plan provider, supporting your physical and mental wellbeing
- Eye care vouchers from Specsavers, for a free eye test and discounted glasses
-
Reservations and Guest Services Associate
2 weeks ago
London, Greater London, United Kingdom Sea Containers London Full timeWe are seeking a talented Reservations and Guest Services Associate to join our team at Sea Containers London.In this role, you'll be responsible for managing room bookings, responding to guest inquiries, and providing exceptional customer service to our guests.You'll work closely with our front desk team to ensure seamless check-ins and check-outs, and will...
-
Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob Title: Guest Services AmbassadorRapport Guest Services is seeking a highly skilled and experienced Guest Services Ambassador to join our team.
-
London, Greater London, United Kingdom Imperial London Hotels Limited Full timeWe are seeking a skilled professional to join our Reservations Team as a Reservations and Guest Experience Coordinator at the Holiday Inn Bloomsbury Hotel in London. As a key member of our team, you will be responsible for coordinating guest reservations, managing bookings, and ensuring seamless guest experiences.About the Role:This role requires a strong...
-
Rapport Guest Services: Executive Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesWe are seeking a highly skilled and experienced Corporate Receptionist to join our team at Rapport Guest Services. This is an exciting opportunity for someone who is passionate about delivering exceptional guest service and has a proven track record in providing seamless and personal experiences.Job Summary:The successful...
-
Mobile Guest Services Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly skilled and experienced Corporate Mobile Receptionist to join our dynamic team at Rapport Guest Services. This is an exciting opportunity for a motivated and customer-focused individual to provide exceptional support across various business functions, including reception, switchboard, concierge, floor coordination, lobby...
-
Reservations and Guest Experience Specialist
1 week ago
London, Greater London, United Kingdom COREcruitment Full time**Job Description:** Reservations and Guest Experience SpecialistLocation: London, UKEstimated Salary: £28,000 per annumAbout the Company:COREcruitment is a leading recruitment agency specializing in hospitality and tourism. We are committed to delivering exceptional service to our clients and candidates.About the Role:We are seeking an experienced...
-
Rapport Guest Services Front Desk Ambassador
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesWe are a leading provider of exceptional guest experiences in the corporate environment.Job SummaryThis is an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Front Desk Ambassador. The successful candidate will provide unparalleled service to our clients, ensuring that every...
-
Guest Experience Coordinator
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...
-
Ambassador of Guest Experiences
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services - Hospitality Club HostWe are seeking a highly skilled and experienced Hospitality Club Host to join our team at Rapport Guest Services. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hospitality services.Key Responsibilities:Deliver outstanding...
-
Reservations and Guest Experience Specialist
2 weeks ago
London, Greater London, United Kingdom Morgans Originals Full time**Unlock a World of Opportunities**Morgans Originals is a leading hospitality brand, known for our unique approach to service and our commitment to excellence. We're seeking a skilled Reservations & Guest Services Agent to join our team at St Martins Lane London and Sanderson London.As a member of our Reservations & Guest Services Team, you'll play a vital...
-
Reservations and Sales Professional
2 weeks ago
London, Greater London, United Kingdom Arora Group Full timeAre you a highly skilled and organized individual looking for a new challenge? Do you have a passion for delivering exceptional customer service? If so, we would love to hear from you! Arora Group is seeking a talented Reservations and Sales Professional to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London.About UsOur hotel is a 4-star...
-
Strategic Guest Experience Manager
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full time**Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...
-
Rapport Guest Experience Coordinator
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeWe are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...
-
Corporate Guest Host
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services">We are seeking a highly skilled Corporate Receptionist to join our team at Rapport Guest Services.The ideal candidate will have 1-2 years of experience in a receptionist role, an outgoing personality with a creative mindset, and excellent interpersonal skills.As a Corporate Receptionist, you will be the main point of contact for...
-
Hospitality Team Member
2 weeks ago
London, Greater London, United Kingdom Morgans Originals Full time**Become a Part of Something Special**Morgans Originals is not just another hospitality company – we're a group of passionate individuals united by our love for the iconic and the free-spirited. We're seeking a talented Reservations & Guest Services Agent to join our team at St Martins Lane London and Sanderson London.As a key member of our Reservations &...
-
Rapport Guest Services Host
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout This RoleRapport Guest Services is seeking a highly organized and communicative Host to join our team. As the face of our company, you will be responsible for providing exceptional service to clients and customers, ensuring a seamless experience from arrival to departure.Key Responsibilities- Greet and welcome clients and customers- Coordinate meetings...
-
Customer Service Representative
2 weeks ago
London, Greater London, United Kingdom Arora Group Full timeArora Group is seeking a highly motivated and organized Hotel Sales Expert to join our team at Radisson Blu Heathrow Hotel & Conference Centre, London. As a key member of our reservations team, you will be responsible for assisting guests with their reservation requests, changes, and cancellations.About UsOur hotel is a 4-star property that offers a unique...
-
Guest Service Agent
2 weeks ago
London, Greater London, United Kingdom Motel One London-Tower Hill Full timeRole OverviewMotel One London-Tower Hill invites applications for a Guest Service Agent position. As a key member of our team, you will be responsible for providing outstanding guest services, managing reservations, and performing various administrative tasks.Main Responsibilities:Foster positive guest relationships through attentive serviceEfficiently...
-
London, Greater London, United Kingdom Culture Amp Full timeAbout UsCulture Amp is a leading software company that empowers organizations to create a better world of work for all. We believe in diversity, equity, and inclusion, and are committed to making our workplace an inclusive environment.Role OverviewWe are seeking a highly experienced Senior Commercial Account Leadership Professional to lead our Commercial...
-
Reservations Specialist
3 weeks ago
London, Greater London, United Kingdom Haymarket Hotel Full timeFirmdale Hotels, a leading international hospitality group, is seeking an experienced Reservations Agent to join our team at the prestigious Haymarket Hotel in London. As a key member of our front office team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless interactions with our guests from booking to...