Reservations and Guest Experience Specialist

1 week ago


London, Greater London, United Kingdom COREcruitment Full time

**Job Description:** Reservations and Guest Experience Specialist

Location: London, UK

Estimated Salary: £28,000 per annum

About the Company:

COREcruitment is a leading recruitment agency specializing in hospitality and tourism. We are committed to delivering exceptional service to our clients and candidates.

About the Role:

We are seeking an experienced Reservations and Guest Experience Specialist to join our team. In this role, you will be responsible for managing guest bookings and ensuring seamless customer experiences across multiple hotel locations in London.

Main Responsibilities:

  • Manage incoming calls, emails, and online bookings to secure reservations efficiently.
  • Update guest profiles to ensure personalized experiences and effective communication.
  • Work closely with colleagues to ensure consistent high-quality service delivery.

Requirements:

  • Proven experience in reservations or guest services.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.


  • London, Greater London, United Kingdom Imperial London Hotels Limited Full time

    We are seeking a skilled professional to join our Reservations Team as a Reservations and Guest Experience Coordinator at the Holiday Inn Bloomsbury Hotel in London. As a key member of our team, you will be responsible for coordinating guest reservations, managing bookings, and ensuring seamless guest experiences.About the Role:This role requires a strong...


  • London, Greater London, United Kingdom Morgans Originals Full time

    **Unlock a World of Opportunities**Morgans Originals is a leading hospitality brand, known for our unique approach to service and our commitment to excellence. We're seeking a skilled Reservations & Guest Services Agent to join our team at St Martins Lane London and Sanderson London.As a member of our Reservations & Guest Services Team, you'll play a vital...


  • London, Greater London, United Kingdom Covent Garden Hotel Full time

    Experience Exceptional Service with Covent Garden HotelOur luxury hotel in the heart of London offers an unparalleled level of service and sophistication. As a Reservations Agent, you'll play a pivotal role in delivering unforgettable experiences for our discerning guests. We're looking for a skilled and enthusiastic individual to join our team, offering...


  • London, Greater London, United Kingdom Sea Containers London Full time

    We are seeking a talented Reservations and Guest Services Associate to join our team at Sea Containers London.In this role, you'll be responsible for managing room bookings, responding to guest inquiries, and providing exceptional customer service to our guests.You'll work closely with our front desk team to ensure seamless check-ins and check-outs, and will...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services - Hospitality Club HostWe are seeking a highly skilled and experienced Hospitality Club Host to join our team at Rapport Guest Services. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hospitality services.Key Responsibilities:Deliver outstanding...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...


  • London, Greater London, United Kingdom Valor Hospitality Full time

    Key ResponsibilitiesAs a Customer Service Reservationist, your main duties will include:Taking enquiries and bookings via telephone and online bookings;Administration and technology savvy;A passion for hospitality and a relentless commitment to excellence.You will be working closely with the reception team to ensure that our guests receive a seamless and...


  • London, Greater London, United Kingdom Accor Full time

    Join Our Dynamic Team as a Hoxton Guest Experience SpecialistWe are excited to announce an opportunity for a charismatic Hoxton Guest Experience Specialist to join our vibrant team at The Hoxton, Holborn. This exciting role offers a competitive salary of £16 per hour, including TRONC, and the chance to work in a dynamic environment that values creativity...


  • London, Greater London, United Kingdom Nobu Hotel Portman Square Full time

    Key Responsibilities:Lead the front of house team to deliver exceptional VIP guest experiences.Develop and implement guest relations strategies to exceed expectations.Manage the VIP guest journey from reservation to check-out.Collaborate with the front of house manager and director of rooms to enhance guest experiences.Provide leadership, mentoring, and...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    We are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...


  • London, Greater London, United Kingdom EGLS Full time

    Unlock Your Potential in a Rewarding Career with EGLSEGLS is seeking a skilled and motivated Reservations Specialist to join our dynamic Central Reservations Team. This is an exciting opportunity to work with a renowned hotel group and contribute to delivering exceptional guest experiences.As a Reservations Specialist, you will be responsible for achieving...


  • London, Greater London, United Kingdom Haymarket Hotel Full time

    Firmdale Hotels, a leading international hospitality group, is seeking an experienced Reservations Agent to join our team at the prestigious Haymarket Hotel in London. As a key member of our front office team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless interactions with our guests from booking to...


  • London, Greater London, United Kingdom The Landmark London Full time

    Be Part of Our Team">The Landmark London is seeking a dedicated and experienced Reservations Agent to join our team. As a key member of our Front Desk, you will play a vital role in delivering exceptional guest experiences and exceeding expectations.">About the Job">This is a permanent position requiring a shift rota, with the successful candidate working 40...


  • London, Greater London, United Kingdom Montcalm Collection Full time

    About the RoleWe are seeking a skilled and detail-oriented Luxury Hotel Reservation Specialist to join our team at Montcalm Collection.As a key member of our reservations team, you will play a pivotal role in handling guest reservations with accuracy and efficiency, ensuring an exceptional experience for our guests from the moment of booking.This is an...


  • London, Greater London, United Kingdom Morgans Originals Full time

    **About Morgans Originals**Morgans Originals is a unique hospitality brand that encompasses a collection of independent hotels, each with its own distinct character. Our hotels are brought together by a shared culture and community, celebrating a love for the iconic and the free-spirited.We are seeking a skilled Reservations & Guest Services Agent to join...


  • London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm Collection">As a skilled Luxury Reservation Specialist, you will play a pivotal role in handling reservations with accuracy and efficiency, ensuring an exceptional experience for our guests from the moment of booking.">You will be responsible for providing exceptional customer service, answering inquiries, and addressing any...


  • London, Greater London, United Kingdom OpenTable Full time

    We are seeking a Guest Experience Specialist to join our team at OpenTable. In this role, you will be responsible for ensuring that our restaurant partners deliver exceptional guest experiences.ResponsibilitiesManaging customer inquiries and resolving issues efficientlyProviding training and coaching to restaurant staffCollaborating with cross-functional...


  • London, Greater London, United Kingdom Dorchester Collection Full time

    The Dorchester Collection is a leading luxury hotel chain that prides itself on delivering exceptional experiences to its guests. We are seeking an experienced Front Desk Agent to join our team in this exciting opportunity.About UsWe are a global leader in the hospitality industry, with a reputation for excellence and a commitment to providing unparalleled...


  • London, Greater London, United Kingdom Gaucho Full time

    About the Role:We are looking for a highly skilled Guest Experience Manager to join our Central Reservations Team. In this role, you will be responsible for delivering exceptional guest experiences through excellent communication and attention to detail.You will work closely with site teams to ensure seamless interactions between guests and our restaurants....