Luxury Reservation Specialist
6 days ago
About Montcalm Collection
">As a skilled Luxury Reservation Specialist, you will play a pivotal role in handling reservations with accuracy and efficiency, ensuring an exceptional experience for our guests from the moment of booking.
">You will be responsible for providing exceptional customer service, answering inquiries, and addressing any reservation-related concerns. You will also maintain up-to-date knowledge of room rates, packages, promotions, and hotel services.
">Key Responsibilities:
">- ">
- Handling guest reservations via phone, email, and online booking systems with accuracy and efficiency.">
- Providing exceptional customer service, answering inquiries, and addressing any reservation-related concerns.">
- Maintaining up-to-date knowledge of room rates, packages, promotions, and hotel services.">
- Ensuring all reservations are entered accurately into the system and special requests are communicated to the appropriate departments.">
Benefits:
">- ">
- A competitive salary of £25,000 - £30,000 per annum.">
- Collaborative and empowering team dynamics.">
- Pathways for promotions and growth within the brand.">
- Recognition and Rewards Program.">
- Access to an array of discounts via our Benefits Platform.">
- Comprehensive training through Certified Classroom and E-Learnings.">
- 28 holidays annually, inclusive of 8 bank holidays.">
- Health incentives: Cash-back on optical, dental, chiropractic, and physio services.">
- Concession on gym memberships.">
- Nutritious meals provided during shifts.">
- Complimentary dry-cleaning service for uniforms.">
- Inclusive pension schemes.">
Eligibility:
">Candidates must be authorised to live and work in the UK.
">We value diversity and inclusion, regardless of gender, ethnicity, age, disability, or background.
">Please apply if this role resonates with your aspirations.
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