Luxury Reservation Specialist

6 days ago


London, Greater London, United Kingdom Montcalm Collection Full time

About Montcalm Collection

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As a skilled Luxury Reservation Specialist, you will play a pivotal role in handling reservations with accuracy and efficiency, ensuring an exceptional experience for our guests from the moment of booking.

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You will be responsible for providing exceptional customer service, answering inquiries, and addressing any reservation-related concerns. You will also maintain up-to-date knowledge of room rates, packages, promotions, and hotel services.

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Key Responsibilities:

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  • Handling guest reservations via phone, email, and online booking systems with accuracy and efficiency.">
  • Providing exceptional customer service, answering inquiries, and addressing any reservation-related concerns.">
  • Maintaining up-to-date knowledge of room rates, packages, promotions, and hotel services.">
  • Ensuring all reservations are entered accurately into the system and special requests are communicated to the appropriate departments.">
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Benefits:

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  • A competitive salary of £25,000 - £30,000 per annum.">
  • Collaborative and empowering team dynamics.">
  • Pathways for promotions and growth within the brand.">
  • Recognition and Rewards Program.">
  • Access to an array of discounts via our Benefits Platform.">
  • Comprehensive training through Certified Classroom and E-Learnings.">
  • 28 holidays annually, inclusive of 8 bank holidays.">
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.">
  • Concession on gym memberships.">
  • Nutritious meals provided during shifts.">
  • Complimentary dry-cleaning service for uniforms.">
  • Inclusive pension schemes.">

Eligibility:

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Candidates must be authorised to live and work in the UK.

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We value diversity and inclusion, regardless of gender, ethnicity, age, disability, or background.

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Please apply if this role resonates with your aspirations.



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