Global Reservations Ambassador
1 week ago
We're a renowned luxury hotel collection, known for our exceptional service and commitment to excellence. As a Reservations Specialist at Dorchester Collection, you'll be part of a unique opportunity to become celebrated as the very best in your field.
What We Offer
We provide an attractive compensation package, including an estimated salary of £27,000 plus monthly financial incentives. Our benefits also include complimentary stays with breakfast included in our Dorchester Collection hotels, 50% off at bars and restaurants within all of our hotels, a £750 refer-a-friend bonus scheme, world-class development opportunities, social events throughout the year, workday lunches, a season ticket loan and cycle-to-work scheme, exclusive access to a discount platform featuring thousands of retailers, and a private pension scheme.
About the Role
You'll love what you do and take pride in delighting our guests:
- You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection, processing all bookings via telephone and email, and following up activities related to reservations aspects to ensure our guests receive nothing but the best experience.
- You'll need to be persuasive and engaging to close the sale over the phone and/or via email.
- Prioritization is another key skill: as a reservations specialist, you will be skilled at multitasking and able to adapt in a fast-paced environment to meet time-of-response targets.
- Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Reservations Specialist, you'll have the opportunity to bring these to life and continue to create our legacy.
- Dorchester Collection uses various systems to deliver the best service to our guests. Being able to quickly adapt to new technology is essential for this role.
The operational hours of work are shift-based and may be subject to change, currently set as Monday to Friday from 07:00 to 22:00 and Saturday and Sunday from 08:00 to 20:00.
Your Qualifications
To succeed in this role, you'll bring your unique personality and passion, excellent communication skills with a strong customer service ethic, and fluency in English as the primary language used in our office. Native or proficient command of Arabic, spoken and written, is also essential for communicating with our Arabic-speaking guests from the Gulf region.
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