Hotel Reservation Coordinator

1 month ago


London, Greater London, United Kingdom Montcalm Collection Full time

Montcalm Collection Job Opportunity

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We are seeking a highly skilled Hotel Reservation Coordinator to join our team. As a key member of our reservations department, you will handle guest reservations with accuracy and efficiency, ensuring an exceptional experience for our guests.

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You will provide exceptional customer service, answer inquiries, and address any reservation-related concerns. You will also maintain up-to-date knowledge of room rates, packages, promotions, and hotel services.

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Responsibilities:

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  • Handling guest reservations via phone, email, and online booking systems.">
  • Providing exceptional customer service and answering inquiries.">
  • Maintaining up-to-date knowledge of room rates, packages, promotions, and hotel services.">
  • Ensuring all reservations are accurate and special requests are communicated to the relevant departments.">
  • Managing room inventory and maximizing occupancy rates.">
  • Preparing daily and monthly reservation reports for management review.">
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Requirements:

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  • Previous experience in a reservations environment preferably in luxury serviced apartments or hotels.">
  • Excellent level of spoken and written English.">
  • Fluency in additional languages besides English is advantageous.">
  • Strong communication and interpersonal skills.">
  • Ability to work independently and as part of a team.">
  • Knowledge of Opera or other hotel reservation systems is an advantage.">
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Salary:

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The estimated salary for this role is £27,500 per annum, based on industry standards.



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