Hotel Reservations Director

4 hours ago


London, Greater London, United Kingdom Maybourne Hotel Group Full time
Job Summary:
We are seeking an exceptional Room Reservations Team Leader to join the Maybourne Reservations team at the Corporate Office. The successful candidate will oversee the day-to-day operations of the room reservations department, ensuring seamless guest experiences and maximizing revenue opportunities.

About Maybourne:
Maybourne owns and manages a collection of luxury hotels, including Claridge's, The Connaught, The Berkeley, and others. Our properties offer unparalleled service, amenities, and settings for guests to unwind and indulge in fine dining and entertainment experiences.

Key Responsibilities:
  • Manage and coordinate room reservations across multiple properties
  • Maintain high levels of customer satisfaction through effective communication and problem-solving
  • Analyze market trends and competitor activity to optimize pricing and inventory strategies
  • Collaborate with hotel teams to ensure smooth guest check-ins, check-outs, and stay extensions


Requirements:
To be considered for this position, candidates must possess excellent leadership skills, a keen understanding of the hospitality industry, and the ability to multitask efficiently. A degree in Hospitality Management or a related field is preferred, along with prior experience in room reservations or a similar role.

What We Offer:
As a member of our team, you can expect competitive compensation, comprehensive benefits, and ongoing training opportunities to enhance your professional development. Based on industry standards and regional market conditions, we estimate the salary range for this position to be around £60,000-£80,000 per annum, depending on qualifications and experience.

About the Location:
Our corporate office is situated in a prime location, offering easy access to public transportation and various amenities for employees. You will have the opportunity to work alongside a talented and dedicated team, sharing knowledge and best practices to drive success.

  • London, Greater London, United Kingdom Millennium Hotel London Knightsbridge Full time

    About the JobWe are seeking an experienced Hotel Reservations Manager to join our team at the Millennium Hotel London Knightsbridge.The estimated annual salary for this role is £35,000 - £45,000, depending on experience.Job Description:Oversee the daily operations of the reservations team to ensure prompt, efficient and courteous service.Resolve customer...


  • London, Greater London, United Kingdom Hotel Indigo Full time

    At Hotel Indigo, we are seeking a skilled Reservations Manager to lead our Central Reservations Team in supporting our London hotels. As a key member of our team, you will be responsible for training, motivating, and empowering a small reservations team to deliver exceptional service to our guests.Key responsibilities include:Managing the day-to-day...


  • London, Greater London, United Kingdom Millennium Hotel London Knightsbridge Full time

    Hotel Reservations Role OverviewThe Millennium Hotel London Knightsbridge is a 4-star deluxe hotel, located in the heart of one of London's most affluent areas. We are seeking an experienced Reservations Supervisor to join our team.About the JobWe offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a comprehensive...


  • London, Greater London, United Kingdom Millennium Hotel London Knightsbridge Full time

    About the JobThe Millennium Hotel London Knightsbridge has a vacancy for a highly skilled Reservations Supervisor to oversee the Reservations department's daily activities.This key role involves collaborating closely with the front desk team to provide top-notch customer service, manage room assignments, and handle guest payments efficiently.Key...


  • London, Greater London, United Kingdom Mandarin Oriental Hotel Group Limited Full time

    As a Luxury Hotel Reservation Agent at Mandarin Oriental Hyde Park, London, you will play a key role in managing reservations for three outlets.Your primary responsibilities will include:Managing reservations via phone or emailConfirming bookings through phone calls and emails 48 hours before the date of the bookingCommunicating all special requests and...


  • London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

    About the RoleMandarin Oriental Hotel Group is seeking a skilled Sales Agent to join our team in Hotel Reservations. As a Sales Agent, you will be responsible for maintaining effective communication with guests to ensure smooth and efficient service delivery.Key ResponsibilitiesProcess and confirm guest room reservations, identifying guest needs and...


  • London, Greater London, United Kingdom Ambassadors Bloomsbury Full time

    Revenue/Reservation Manager OpportunityAmbassadors Bloomsbury is seeking an ambitious Revenue/Reservation Manager to lead our Front Office team in maximizing hotel revenue and occupancy. With a strong background in revenue management, yield strategies, and sales planning, you will drive business growth and success in this exciting opportunity.This role...


  • London, Greater London, United Kingdom Maldron Hotel Finsbury Park Full time

    As a Hotel Reservation Coordinator, you will be the main point of contact for our guests, handling their queries and concerns in a professional and courteous manner.Key responsibilities include managing room allocations, responding to guest inquiries, and collaborating with other departments to ensure seamless service delivery.We are committed to delivering...


  • London, Greater London, United Kingdom Montcalm Collection Full time

    Montcalm Collection Job Opportunity">We are seeking a highly skilled Hotel Reservation Coordinator to join our team. As a key member of our reservations department, you will handle guest reservations with accuracy and efficiency, ensuring an exceptional experience for our guests.">You will provide exceptional customer service, answer inquiries, and address...


  • London, Greater London, United Kingdom Sea Containers London Full time

    At Sea Containers London, we're looking for a highly organized and detail-oriented Hotel Reservation Coordinator to join our team.The successful candidate will play a crucial role in managing room bookings across both our hotels, ensuring efficient handling of reservations, inquiries, and adjustments. A key responsibility will be to provide exceptional...


  • London, Greater London, United Kingdom Parkside Full time

    Parkside is seeking a highly skilled Hotel Reservations Executive to join our dynamic team in North West London. The successful candidate will be responsible for managing group reservations from the initial stages to final confirmation.As a key member of our team, you will collaborate with hoteliers and suppliers to confirm services promptly, ensuring...


  • London, Greater London, United Kingdom Rosewood Uk - Rosewood London Full time

    Job Title: Hotel Reservations CoordinatorAbout the JobThis exciting opportunity has arisen for a skilled Hotel Reservations Coordinator to join our team at Rosewood London. As a key member of our reservations team, you will be responsible for maximising the hotel's profitability through effective booking conversions.Job DescriptionRespond to all room...


  • London, Greater London, United Kingdom Haymarket Hotel Full time

    Firmdale Hotels, a leading international hospitality group, is seeking an experienced Reservations Agent to join our team at the prestigious Haymarket Hotel in London. As a key member of our front office team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless interactions with our guests from booking to...


  • London, Greater London, United Kingdom Imperial London Hotels Limited Full time

    We are seeking a highly skilled Reservation Agent to join our team at the Holiday Inn Bloomsbury Hotel in London. As a key member of our reservations department, you will be responsible for responding to guest inquiries, managing bookings, and providing exceptional customer service.About the Role:The successful candidate will have previous experience working...


  • London, Greater London, United Kingdom Best Days Travel Full time

    Best Days Travel is seeking a highly detail-oriented Hotel Reservation Specialist to manage hotel reservations, inquiries, bookings, and confirmation of room availability. This role requires passion for delivering outstanding customer service in the travel industry.Experience in managing reservations and coordinating travel itinerariesKnowledge of travel...


  • London, Greater London, United Kingdom The Landmark London Hotel Full time

    We are a 5-star luxury hotel located in the heart of London, seeking a highly motivated and enthusiastic Reservations Agent to join our team.About The Landmark LondonAs one of the leading hotels in London, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. Our team is passionate about making every...


  • London, Greater London, United Kingdom AccorHotel Full time

    Role SummaryWe are seeking a highly skilled Hotel Reservation Expert to join our team at Pullman London St Pancras hotel. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and hospitality.This role will involve working as part of a dynamic team, ensuring that reservations are dealt with efficiently...


  • London, Greater London, United Kingdom The Imperial London Hotels Ltd Full time

    About the RoleYou will be the first point of contact for our guests, travel agents or other third-party partners, building rapport and trust quickly over the telephone.First point of contact with our guests, ensuring any disputes are resolved efficiently and professionally.Responds promptly with reservations for Imperial London Hotel group, updates and...


  • London, Greater London, United Kingdom Maldron Hotel Finsbury Park Full time

    Job SummaryWe are seeking a highly motivated Reservations Agent to join our team at Maldron Hotel Finsbury Park. As the first point of contact for our guests, you will be responsible for managing their reservations and ensuring a smooth and enjoyable stay.Key Responsibilities:Manage guest reservations and ensure their needs are met.Provide detailed...


  • London, Greater London, United Kingdom Visit Greenwich Full time

    About Us">Criterion Hospitality is a passionate and creative company dedicated to innovation in the hospitality industry.">We are seeking a driven Reservations Manager to be part of our team at Visit Greenwich.">Job Description:">As a Reservations Manager, you will play a crucial role in ensuring seamless hotel reservations operations. This is an exceptional...