Hotel Reservations Manager
9 hours ago
We are seeking an experienced Hotel Reservations Manager to join our team at the Millennium Hotel London Knightsbridge.
The estimated annual salary for this role is £35,000 - £45,000, depending on experience.
Job Description:
- Oversee the daily operations of the reservations team to ensure prompt, efficient and courteous service.
- Resolve customer complaints in a timely and professional manner.
- Maintain accurate records and reports on all reservations activities.
- Provide direction and leadership to the Reservations Manager, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives.
- Assist the reservations manager in achieving maximum room rate, yield and conversions.
- Ensure effective communication within the department on promotional activities within the hotel, including food & beverage activities and in room promotions to assist in achieving/exceeding our revenue goals.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- If there are failed reservations to update the Hotel software then process those reservations manually.
- Update No-shows and cancellations without fail to avoid unwanted commissions.
- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- Verify if each reservation requests are processed as per the hotel standards and without delay.
- Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time.
- Process retentions, no-show and cancellations as per the hotel policy and procedures.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
- Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
Requirements:
- Working with Opera Cloud would be preferable.
- Have experience working in the Reservation Department.
- Positive attitude and good communication skills.
- Good organisational and administration skills.
- Commitment to delivering a high level of customer service.
- Confident telephone manner.
- High level of IT skills.
- Excellent grooming standards.
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