English Hotel Reservations Manager

3 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time

Fairmont Hotels & Resorts is a portfolio of over 90 exceptional hotels where memorable moments are celebrated. Since 1907, Fairmont has created remarkable hotels deeply connected to the history and culture of its destinations.

About Us

We are part of Accor, a leading hospitality group with over 5,400 properties worldwide. Our commitment to sustainability and responsible tourism practices sets us apart in the industry.

Job Summary

This leadership role involves providing professional, friendly, and engaging service to our guests. You will work closely with the Reservations Manager to lead the Reservations department and ensure seamless operations.

Main Responsibilities:

  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly, and quarterly reports
  • Maximize revenues by ensuring Reservation Agents are knowledgeable in room product and hotel services
  • Conduct departmental meetings and ensure effective productivity of all Colleagues
  • Balance operational, administrative, and Colleague needs
  • Assist guests regarding hotel facilities
  • Foster a positive and inclusive work environment

Requirements:

  • Previous leadership experience in a similar role
  • Computer literate in Microsoft Window applications
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Strong communication skills in English language
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team

Earnings: $70,000 - $85,000 per annum depending on experience, plus additional benefits.



  • London, Greater London, United Kingdom Hotel Indigo Full time

    At Hotel Indigo, we are seeking a skilled Reservations Manager to lead our Central Reservations Team in supporting our London hotels. As a key member of our team, you will be responsible for training, motivating, and empowering a small reservations team to deliver exceptional service to our guests.Key responsibilities include:Managing the day-to-day...


  • London, Greater London, United Kingdom Montcalm Collection Full time

    Montcalm Collection Job Opportunity">We are seeking a highly skilled Hotel Reservation Coordinator to join our team. As a key member of our reservations department, you will handle guest reservations with accuracy and efficiency, ensuring an exceptional experience for our guests.">You will provide exceptional customer service, answer inquiries, and address...


  • London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time

    About the RoleMandarin Oriental Hotel Group is seeking a skilled Sales Agent to join our team in Hotel Reservations. As a Sales Agent, you will be responsible for maintaining effective communication with guests to ensure smooth and efficient service delivery.Key ResponsibilitiesProcess and confirm guest room reservations, identifying guest needs and...


  • London, Greater London, United Kingdom The Landmark London Hotel Full time

    Reservations Agent OpportunityWe are seeking a passionate Reservations Agent to join our team at The Landmark London Hotel.About the RoleThe successful candidate will be responsible for accurately making or amending reservations for rooms, restaurants/bar and the SPA bookings. You will work closely with the Sales team to meet and build relationships with...


  • London, Greater London, United Kingdom Imperial London Hotels Limited Full time

    We are seeking a highly skilled Reservation Agent to join our team at the Holiday Inn Bloomsbury Hotel in London. As a key member of our reservations department, you will be responsible for responding to guest inquiries, managing bookings, and providing exceptional customer service.About the Role:The successful candidate will have previous experience working...


  • London, Greater London, United Kingdom Mandarin Oriental Hotel Group Limited Full time

    As a Luxury Hotel Reservation Agent at Mandarin Oriental Hyde Park, London, you will play a key role in managing reservations for three outlets.Your primary responsibilities will include:Managing reservations via phone or emailConfirming bookings through phone calls and emails 48 hours before the date of the bookingCommunicating all special requests and...


  • London, Greater London, United Kingdom Montcalm Collection Full time

    About the RoleWe are seeking a skilled and detail-oriented Luxury Hotel Reservation Specialist to join our team at Montcalm Collection.As a key member of our reservations team, you will play a pivotal role in handling guest reservations with accuracy and efficiency, ensuring an exceptional experience for our guests from the moment of booking.This is an...


  • London, Greater London, United Kingdom Arora Group Full time

    Company OverviewRadisson Blu Heathrow Hotel & Conference Centre, London is a unique hotel that offers perfect weekend stays, spa breaks, and business travel. The hotel features bedrooms and suites, two restaurants, 42 meeting rooms, and a health club with state-of-the-art Technogym equipment.About the RoleWe are seeking a highly motivated Reservations...


  • London, Greater London, United Kingdom Sea Containers London Full time

    At Sea Containers London, we're looking for a highly organized and detail-oriented Hotel Reservation Coordinator to join our team.The successful candidate will play a crucial role in managing room bookings across both our hotels, ensuring efficient handling of reservations, inquiries, and adjustments. A key responsibility will be to provide exceptional...


  • West London, London, United Kingdom London Town Group of Companies Limited Full time

    POSITION SUMMARY:Reservation agent primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities among reservation team members providing reservations and customer services skills.Achieving customer satisfaction and room revenue goals...


  • London, Greater London, United Kingdom Rosewood Uk - Rosewood London Full time

    Job Title: Hotel Reservations CoordinatorAbout the JobThis exciting opportunity has arisen for a skilled Hotel Reservations Coordinator to join our team at Rosewood London. As a key member of our reservations team, you will be responsible for maximising the hotel's profitability through effective booking conversions.Job DescriptionRespond to all room...


  • London, Greater London, United Kingdom Best Days Travel Full time

    Best Days Travel is seeking a highly detail-oriented Hotel Reservation Specialist to manage hotel reservations, inquiries, bookings, and confirmation of room availability. This role requires passion for delivering outstanding customer service in the travel industry.Experience in managing reservations and coordinating travel itinerariesKnowledge of travel...


  • London, Greater London, United Kingdom Haymarket Hotel Full time

    Firmdale Hotels, a leading international hospitality group, is seeking an experienced Reservations Agent to join our team at the prestigious Haymarket Hotel in London. As a key member of our front office team, you will play a crucial role in delivering exceptional guest experiences and ensuring seamless interactions with our guests from booking to...


  • London, Greater London, United Kingdom Visit Greenwich Full time

    About Us">Criterion Hospitality is a passionate and creative company dedicated to innovation in the hospitality industry.">We are seeking a driven Reservations Manager to be part of our team at Visit Greenwich.">Job Description:">As a Reservations Manager, you will play a crucial role in ensuring seamless hotel reservations operations. This is an exceptional...


  • London, Greater London, United Kingdom The Landmark London Hotel Full time

    We are a 5-star luxury hotel located in the heart of London, seeking a highly motivated and enthusiastic Reservations Agent to join our team.About The Landmark LondonAs one of the leading hotels in London, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. Our team is passionate about making every...


  • London, Greater London, United Kingdom The Landmark London Hotel Full time

    Reservations Agent Job Summary:We are seeking a highly skilled Reservations Agent to join our Reservations Team at The Landmark London Hotel. The successful candidate will be responsible for making or amending reservations for rooms, restaurants, and the SPA, as well as working with the Sales team to meet and build relationships with bookers, clients, and...


  • London, Greater London, United Kingdom AccorHotel Full time

    We are seeking an experienced and enthusiastic Reservations & Guest Services Agent to join our team at St Martins Lane London and Sanderson London. This is a unique opportunity to be part of a dynamic cluster that encompasses three luxury hotels.The successful candidate will be based at St Martins Lane and will serve as the primary point of contact for...


  • London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Hilton London Syon Park is seeking a highly skilled Reservation Agent to join their team. As a key member of the reservations department, you will be responsible for handling room reservations, converting inquiries into booked business, and developing future sales leads.About You:You have excellent communication and administration skills.You possess a highly...


  • East London, London, United Kingdom Holiday Inn Express London ExCeL Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to...


  • London, Greater London, United Kingdom Accor Full time

    As a Reservations Coordinator at Accor Hotels, you will be responsible for performing all reservations duties, including making and entering reservations as required.You will handle guest complaints and enquiries in an efficient and professional manner, ensuring that the Group Services Manager is informed of any guest feedback.This is a fantastic opportunity...