Hotel Reservations Specialist

2 days ago


London, Greater London, United Kingdom The Landmark London Hotel Full time
Reservations Agent Opportunity

We are seeking a passionate Reservations Agent to join our team at The Landmark London Hotel.

About the Role

The successful candidate will be responsible for accurately making or amending reservations for rooms, restaurants/bar and the SPA bookings. You will work closely with the Sales team to meet and build relationships with bookers, clients and attend sales trips/calls or Familiarization trips when necessary.

To maximise conversion of bookings, you will apply conversion techniques and phone standards. You will also be familiar with all room types, dining options, Spa treatments and hotel facilities to positively sell the benefits to all bookers.

Key Responsibilities
  • Accurately make or amend reservations for rooms, restaurants/bar and the SPA bookings
  • Work with the Sales team to meet and build relationships with bookers, clients and attend sales trips/calls or Familiarization trips when necessary
  • Maximise conversion of bookings by applying conversion techniques and phone standards
  • Familiarise yourself with all room types, dining options, Spa treatments and hotel facilities to positively sell the benefits to all bookers
What We Offer

We offer a competitive salary of £26,780 + service charge. You will also benefit from a pension scheme with company contributions, 50% discount in all our restaurants and Spa treatments across our properties, Team member and Friends & Family rates across our properties, Complimentary stay after passing probation and more.

Requirements

To be successful in this role, you will need to have excellent communication skills, be able to work well under pressure and have a positive attitude. You will also need to be familiar with all room types, dining options, Spa treatments and hotel facilities.

We are an equal opportunities employer and welcome applications from diverse candidates.



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