Hotel Reservation Specialist

4 weeks ago


London, Greater London, United Kingdom The Landmark London Full time

The Landmark London is seeking a skilled Room Reservation Agent to join our Event Sales Department on a permanent basis. As a key member of our team, you will play a vital role in consistently delivering memorable moments and five-star service to our guests and each other.

We are located in a prime position, opposite Marylebone train and tube station, and within walking distance of Baker Street and Edgware Road Stations. Our team is energetic and fun, and we are looking for someone who shares our passion for delivering exceptional service.

As a Room Reservation Agent, you will be responsible for:

  • Managing room reservations and ensuring seamless guest experiences
  • Providing exceptional customer service and resolving any issues that may arise
  • Working closely with our events team to deliver memorable experiences for our guests
  • Staying up-to-date with our hotel's facilities and services to provide informed recommendations to guests

In return for your hard work and dedication, you will enjoy a range of excellent benefits, including:

  • A competitive salary
  • 28 paid holidays increasing with service
  • Free meals
  • Pension with company contributions
  • 50% discount in all our restaurants
  • Additional discounts on hotel stays and Spa in all our hotels
  • Season ticket loan
  • Recommend a Friend incentive
  • 24/7 online GP, mental health support and virtual wellbeing
  • Bike to work scheme
  • Uniforms provided and laundered complimentary
  • Apprentice programmes
  • Educational sponsorship for specialist subjects
  • Opportunity to join our taskforces to contribute to the business focuses, community and environment
  • Employee Assistance Programme
  • Employee recognition schemes and Social Committee events including gala dinners and much more

We are committed to providing a positive and supportive work environment, and we offer a range of opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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