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Hotel Reservations Agent

1 month ago

East London, London, United Kingdom Holiday Inn Express London ExCeL Full time

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include

  • Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa and all benefits of being IHG Employee.
  • Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Becoming part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies - which means global opportunities.
  • We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

A day in the life of

As our hotel reservations manager, youll be responsible for overseeing the reservations process from start to finish for our guests. Youll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. Youll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

  • Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
  • Excellent communication skills: Youll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
  • Analytical and problem-solving skills: Youll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
  • Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. Youll be able to identify and resolve any issues that may arise and analyse complex data
  • Industry experience: Youll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow

So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.

About The Holiday Inn Express London Excel

A modern waterside hotel near ExCeL and London City Airport.Holiday Inn Express London - ExCeL hotel offers fresh, modern rooms about 10 minutes' walk from ExCeL London, an international convention centre in the Docklands, and a 20-minute ride on the Docklands Light Railway from London City Airport. The hotel is about 25 minutes from Canary Wharf, so business guests are well positioned for work, and about half an hour from the Tower of London. Check out what's on at The O2 arena, one of London's state-of-the-art event venues.

Holiday Inn Express Hotels

Do you want to work for one of the worlds fastest growing hotel brands?
Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.


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