Hotel Reservations Agent Position
7 days ago
Imperial London Hotels Ltd - A Great Place to Work
We offer a competitive salary of £25,702.00 plus an attractive benefits package. Our company culture values teamwork, excellence, and continuous improvement.
Job Description:
You will be responsible for handling reservations, managing bookings, and providing exceptional customer service as the first point of contact with our guests.
Key Duties and Responsibilities:
- Handle guest inquiries and resolve any issues promptly and professionally.
- Manage reservations, updates, and amendments using Opera.
- Collaborate with the Group/Contacts team to ensure effective communication with suppliers.
- Monitor and respond to daily reservations requests from suppliers.
- Provide guests with accurate information on hotel facilities, services, and amenities.
- Support Hotel Reception teams to resolve any reservation or payment-related issues.
- Maintain up-to-date knowledge of hotel offers, packages, prices, and promotions.
Essential Requirements:
- Previous experience in a Reception/Reservations or Call Centre environment.
- Good communication and interpersonal skills.
- Ability to work effectively under pressure and maintain a positive attitude.
- Familiarity with local area and hotel facilities would be advantageous.
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