Hotel Reservations Agent Position

7 days ago


London, Greater London, United Kingdom The Imperial London Hotels Ltd Full time

Imperial London Hotels Ltd - A Great Place to Work

We offer a competitive salary of £25,702.00 plus an attractive benefits package. Our company culture values teamwork, excellence, and continuous improvement.

Job Description:

You will be responsible for handling reservations, managing bookings, and providing exceptional customer service as the first point of contact with our guests.

Key Duties and Responsibilities:

  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Manage reservations, updates, and amendments using Opera.
  • Collaborate with the Group/Contacts team to ensure effective communication with suppliers.
  • Monitor and respond to daily reservations requests from suppliers.
  • Provide guests with accurate information on hotel facilities, services, and amenities.
  • Support Hotel Reception teams to resolve any reservation or payment-related issues.
  • Maintain up-to-date knowledge of hotel offers, packages, prices, and promotions.

Essential Requirements:

  • Previous experience in a Reception/Reservations or Call Centre environment.
  • Good communication and interpersonal skills.
  • Ability to work effectively under pressure and maintain a positive attitude.
  • Familiarity with local area and hotel facilities would be advantageous.


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