Hotel Reservation Specialist
22 hours ago
We are currently recruiting for a Reservations Agent to join our vibrant and multi-cultural team at The Imperial London Hotels Ltd. As a key member of our reservation team, you will be responsible for ensuring seamless communication with guests, travel agents, and other third-party partners.
About the Role:
- Respond promptly to reservations requests from guests, travel agents, or other third-party partners, updating and amending bookings through Opera as necessary.
- Provide excellent customer service, converting enquiries into future bookings and resolving any disputes efficiently and professionally.
- Collaborate closely with the Group/Contacts team to ensure smooth cooperation with suppliers and maintain good working relationships.
- Keep up-to-date on new and current offers, packages, prices, and information about the hotels in our group.
About You:
- Prior experience in a Reception/Reservations or Call Centre environment is essential.
- A working knowledge of Opera would be beneficial.
- You will possess a good level of spoken and written English.
- A genuine interest in providing exceptional customer service is a must.
- A confident and engaging telephone manner with the ability to build rapport quickly is required.
- The ability to effectively problem-solve and resolve complaints calmly and professionally is also necessary.
- Excellent organisational skills and time management abilities, with the capacity to balance different priorities, are highly valued.
Benefits:
- £25,702.00 per annum (plus benefits)
- 28 days holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform and dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay - Instantly access a portion of the pay you've already earned
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