Hotel Reservation Specialist

22 hours ago


London, Greater London, United Kingdom The Imperial London Hotels Ltd Full time
Job Description

We are currently recruiting for a Reservations Agent to join our vibrant and multi-cultural team at The Imperial London Hotels Ltd. As a key member of our reservation team, you will be responsible for ensuring seamless communication with guests, travel agents, and other third-party partners.

About the Role:

  • Respond promptly to reservations requests from guests, travel agents, or other third-party partners, updating and amending bookings through Opera as necessary.
  • Provide excellent customer service, converting enquiries into future bookings and resolving any disputes efficiently and professionally.
  • Collaborate closely with the Group/Contacts team to ensure smooth cooperation with suppliers and maintain good working relationships.
  • Keep up-to-date on new and current offers, packages, prices, and information about the hotels in our group.

About You:

  • Prior experience in a Reception/Reservations or Call Centre environment is essential.
  • A working knowledge of Opera would be beneficial.
  • You will possess a good level of spoken and written English.
  • A genuine interest in providing exceptional customer service is a must.
  • A confident and engaging telephone manner with the ability to build rapport quickly is required.
  • The ability to effectively problem-solve and resolve complaints calmly and professionally is also necessary.
  • Excellent organisational skills and time management abilities, with the capacity to balance different priorities, are highly valued.

Benefits:

  • £25,702.00 per annum (plus benefits)
  • 28 days holiday pro-rata increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform and dry-cleaning
  • Workplace pension scheme
  • £300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers (via Each Person)
  • Nursery Scheme via Each Person (subject to eligibility)
  • Early Pay - Instantly access a portion of the pay you've already earned


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