Hotel Reservations Specialist

1 day ago


London, Greater London, United Kingdom Accor Hotels Full time
Job Title:

Hotel Reservations Specialist

About Our Company:

Morgans Originals is a unique collection of independent hotels that share the same passion for delivering exceptional guest experiences. Each hotel has its own distinct character, yet they are all connected by a shared commitment to excellence.

We celebrate the art of hospitality, and our goal is to create unforgettable memories for our guests.

Job Description:

We are seeking an experienced Hotel Reservations Specialist to join our team at St Martins Lane London and Sanderson London. This dynamic role involves handling guest booking enquiries across all three hotels, providing expert advice and guidance to ensure seamless guest experiences.

Responsibilities:
  • Manage guest bookings, cancellations, and amendments in a timely and efficient manner.
  • Collaborate with other departments to deliver exceptional guest service.
  • Respond to guest inquiries and provide solutions to their needs.
Requirements:

To succeed in this role, you should have:

  • Experience in a similar position within a 4/5 star hotel, preferably with boutique hotel experience.
  • Outstanding communication skills and proficiency in the English language (written, reading and spoken).
  • Previous telephone/switchboard experience is highly desirable.
What We Offer:

This role comes with a competitive salary of approximately £25,000 - £30,000 per annum, plus a comprehensive benefits package including:

  • Free Dry Cleaning.
  • Season ticket loan.
  • Ride to work scheme.
  • £250 referral bonus.
  • Paid day off on your birthday.
  • Excellent discounts across the Ennismore family.
  • Regular Staff get-togethers.
  • Free CODE hospitality membership.
  • Employee Assistance Programme.
  • Length of Service incentives.
  • Quarterly & Annual Employee awards.
  • Lots of opportunities to progress and grow within our global family of brands.
  • Healthcare cash plan provider.
  • Eye care vouchers.


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