Hotel Reservations Manager
4 days ago
Hotel Reservations Role Overview
The Millennium Hotel London Knightsbridge is a 4-star deluxe hotel, located in the heart of one of London's most affluent areas. We are seeking an experienced Reservations Supervisor to join our team.
About the Job
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a comprehensive benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Job Description
As a Reservations Supervisor, you will be responsible for assisting in the daily running of the Reservations department, ensuring that all procedures and targets are met. Key responsibilities include:
- Oversee daily operations of the reservations team to ensure prompt, efficient and courteous service
- Resolve customer complaints in a timely and professional manner
- Maintain accurate records and reports on all reservations activities
- Provide direction and leadership to Reservations Manager, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives
- Assist the reservations manager in achieving maximum room rate, yield and conversions
Requirements
To be successful as a Reservations Supervisor, you will require:
- Experience working in the Reservation Department
- Positive attitude and good communication skills
- Good organisational and administration skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
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