Hotel Reservations Coordinator

1 day ago


London, Greater London, United Kingdom CV-Library Full time

Job Summary:
The Hotel Reservations Coordinator will be responsible for the administration of group reservations, including the entry of confirmed bookings in Opera, preparation of proforma invoices for advance group bookings, and ensuring deposits/prepayment deadlines are adhered to. The successful candidate will also provide information about new and current offers, packages, rates, and hotel information to guests, maximize hotel sales, and support the Reservations Manager with day-to-day operations.

About Us

Imperial London Hotels has been running hotels in Central London for over 180 years, operating seven 3 & 4-star hotels in the heart of Bloomsbury. As an independent and family-owned company, ILH maintains a unique heritage and culture that remains its foundation as it evolves and modernises.

Key Responsibilities:
  1. Keep up-to-date with new and current offers, packages, rates, and hotel information to provide to guests.
  2. Enter rooming lists accurately in Opera and ensure all calls/emails are dealt with promptly and professionally.
  3. Support team members with daily challenges/queries, ensuring they are dealt with efficiently and courteously.

What We're Offering:
● ● Estimated salary: £28,780
● ● Global discount for all IHG Properties
● ● Free meals on duty
● ● Uniform & dry-cleaning
● ● Workplace pension scheme
● ● £300 Refer a Friend Scheme
● ● Employee recognition
● ● Employee awards
● ● Social events
● ● Interest-free Season Ticket Loan / Travelcard Loan
● ● 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
● ● Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets



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