Airport Guest Experience Specialist

13 hours ago


London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time
Job Overview

We are seeking a highly skilled Airport Guest Experience Specialist to join our team at Mandarin Oriental Hotel Group. As an Airport Guest Experience Specialist, you will be responsible for delivering exceptional guest experiences by providing a warm and welcoming arrival and departure experience at the airport.

The ideal candidate will have a minimum of 2 years' experience working in a 5-star hotel environment, with a strong background in customer service and communication skills. They will also possess excellent verbal and written communication skills in English, with the ability to understand guest needs and expectations.

Our Airport Guest Experience Specialists play a vital role in ensuring that our guests receive a seamless and memorable experience during their stay. If you are passionate about delivering exceptional customer service and have a strong desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Coordinate daily guest arrival lists with Concierge and Guest Relations teams.
  • Collaborate with Chief Concierge to determine transportation needs based on expected arrivals.
  • Greet guests at the airport's arrival hall, providing essential details about their stay.
  • Arrange transportation or room reservations for walk-in guests, ensuring seamless transitions.
  • Maintain hotel cars to the highest cleanliness standards.
  • Offer bottled water and cold towels to guests during transportation.
  • Handle guest baggage for arrival and departure at the airport.
  • Bid farewell to guests, assist with airline check-in procedures, and provide necessary support.
  • Keep Concierge and Guest Relations informed about group and VIP movements.
  • Share flight information with relevant teams to ensure smooth operations.
  • Resolve guest complaints and report concerns to the Chief Concierge for service recovery actions.

Benefits:

  • A competitive salary range of $50,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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