Luxury Hotel Guest Experience Specialist

2 days ago


London, Greater London, United Kingdom The Emory Full time

Job Title: Luxury Hotel Guest Experience Specialist

About The Emory:

The Emory is an exclusive, world-class hub of art and culture in London. As a luxury hotel, we pride ourselves on delivering unparalleled service to our guests. Our team is passionate about creating unforgettable experiences for those who stay with us.

Salary: £28,000 - £32,000 per annum

Job Description:

We are seeking a skilled Luxury Hotel Guest Experience Specialist to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. Your key responsibilities will include:

  • Performing check-in and check-out processes efficiently and professionally.
  • Aiding and assisting guests throughout their stay, responding promptly to their queries and addressing any concerns.
  • Checking arriving reports and highlighting special requests to relevant departments.
  • Promoting guest awareness of hotel facilities and services.
  • Ensuring direct bills are complete and accompanied by backup documentation.
  • Responding to guest queries in a professional and friendly manner.
  • Contributing to maintaining an excellent level of service, meeting the minimum requirements of LQA and Forbes standards.

Requirements:

To succeed as a Luxury Hotel Guest Experience Specialist, you will need:

  • Previous experience within Reception or Guest Relations in a luxury hotel environment.
  • Excellent communication and interpersonal skills.
  • An ability to work effectively in a fast-paced environment.
  • Knowledge of industry-standard software and systems.
  • A commitment to delivering exceptional service and exceeding guest expectations.

Benefits:

We offer a competitive salary, comprehensive training, and opportunities for career progression. If you are passionate about delivering outstanding service and have a keen eye for detail, we would love to hear from you.



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