Guest Experience Lead

4 days ago


London, Greater London, United Kingdom Nobu Hotel London Portman Square Full time

Job Description:

The Front Office Night Manager will be responsible for overseeing the daily operations of the front desk and guest services teams, ensuring seamless and exceptional guest experiences. This includes managing, training, and mentoring front office colleagues, conducting performance evaluations, and identifying opportunities for professional development.

About You:

We are looking for a highly skilled and experienced individual with a passion for delivering exceptional guest experiences. The ideal candidate will have a minimum of 3-5 years of experience in front office management within a luxury hotel environment and strong problem-solving abilities.

Requirements:

  • A minimum of 3-5 years of experience in front office management within a luxury hotel environment.
  • Strong problem-solving abilities and a proactive approach to guest service.
  • Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.

What We Offer:

  • An estimated salary of £45,000 - £60,000 per annum, depending on experience.
  • A competitive benefits package, including a refer a friend scheme, hotel-wide social events, and discounted overnight stays across Nobu properties worldwide.
  • Opportunities to progress within our hotel and the wider portfolio.
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