Hotel Guest Experience Manager
2 weeks ago
**Become Part of Our Team**
Fairmont Hotels & Resorts is seeking a skilled Hotel Guest Experience Manager to join our team as a Butler Associate. In this role, you will be responsible for providing exceptional service to guests by anticipating their needs and exceeding their expectations.
The ideal candidate will have previous experience in a luxury hospitality environment, excellent communication skills in English, and knowledge of additional languages is an asset. You will also be responsible for offering bespoke services, assisting in training new team members, and maintaining high levels of customer satisfaction.
Responsibilities:
- Provide personalized service to guests by anticipating their needs and exceeding their expectations.
- Offer bespoke services including unpacking/packing, garment pressing, and personalized room set-up.
- Assist in training new team members on butler services and hotel standards.
Requirements:
- Previous experience in a luxury hospitality environment preferred.
- Excellent communication skills in English; knowledge of additional languages is an asset.
Salary and Benefits:
We offer a competitive salary of $60,000 - $75,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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