Hotel Experience Manager

13 hours ago


London, Greater London, United Kingdom Clermont Hotel Group Full time
Music Hotel Concierge Role

We are seeking a charismatic and knowledgeable individual to join our team as a Music Hotel Concierge in the heart of London. This exciting role offers the perfect blend of comfort, service, and music inspiration.

Our hotel, with 1019 rooms, bars, a restaurant, meeting rooms, and modern facilities, is the ultimate destination for leisure and business travellers alike. As a Music Hotel Concierge, you will be the face of the hotel, providing exceptional guest experiences and showcasing the best of our great city.

The Job Description

This dynamic role involves assisting guests in getting the most from their visit by helping with directions, theatre bookings, luggage delivery, restaurant reservations, and more. Every day is different, and no two guests are the same. You will work closely with colleagues to deliver memorable moments for our guests.

What We Are Looking For
  • A passion for delivering exceptional service and a desire to learn, work hard, and progress
  • Comfortable in a frontline role facing the public and empathetic towards guests' needs
  • An open personality who is relaxed and natural in interactions
  • Accurate with good attention to detail and able to work effectively as part of a team
  • Previous experience in a fast-paced service environment is desirable
What's In It For You?
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program and pension schemes
  • Pension and healthcare schemes, wagestream, and recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a range of retailers and service providers via our online benefits portal

Estimated salary: £25,000 - £30,000 per annum, depending on experience.



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