Guest Experience Team Member

2 days ago


London, Greater London, United Kingdom Maldron Hotel Shoreditch Full time
Job Title:

Guest Experience Team Member

About the Role:

We are seeking a highly motivated and enthusiastic Guest Experience Team Member to join our team at Maldron Hotel Shoreditch. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:
  • Provide friendly and efficient service to hotel guests.
  • Register guests and take payment.
  • Answer queries about in-house facilities and tourist information.
  • Update guest information correctly in the computer.
  • Take and confirm guest reservations.
Requirements:

To be successful in this role, you will need an exuberant personality, previous hotel experience, and excellent communication skills.

What We Offer:
  • Competitive salary: £25,000 - £30,000 per annum (dependent on experience).
  • A unique opportunity to work in a dynamic and expanding hotel group.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package including pension scheme, 28 days holiday, and employee rewards programmes.


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