Guest Experience Team Member
2 days ago
Guest Experience Team Member
About the Role:We are seeking a highly motivated and enthusiastic Guest Experience Team Member to join our team at Maldron Hotel Shoreditch. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:- Provide friendly and efficient service to hotel guests.
- Register guests and take payment.
- Answer queries about in-house facilities and tourist information.
- Update guest information correctly in the computer.
- Take and confirm guest reservations.
To be successful in this role, you will need an exuberant personality, previous hotel experience, and excellent communication skills.
What We Offer:- Competitive salary: £25,000 - £30,000 per annum (dependent on experience).
- A unique opportunity to work in a dynamic and expanding hotel group.
- Ongoing training and development opportunities.
- A comprehensive benefits package including pension scheme, 28 days holiday, and employee rewards programmes.
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