Luxury Guest Experience Coordinator

2 days ago

London, Greater London, United Kingdom The Peninsula London Full time
Our Story
The Peninsula London occupies one of London's most prestigious addresses, boasting 190 light-filled guest rooms and suites designed by Peter Marino. We offer world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi, the idyllic Peninsula Spa, and a luxury retail arcade.

Job Description
We are looking for a highly motivated Guest Communication Supervisor to lead our Guest Communication Team in providing exceptional guest experiences. This role will play a key part in developing a highly motivated team who can deliver high standards of service with a commercial mindset.

Main Responsibilities:
  • Exceed guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles.
  • Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize both Rooms and F&B sales and revenues.
  • Hire, develop, motivate, supervise, and performance manage department colleagues in maintaining a culture in compliance with mission, vision, values, and core principles HSH.

Requirements
To be successful in this role, you will need:
  • A minimum of 1 year of experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.
  • Thorough knowledge of customer service needs and techniques, office management, and good working knowledge of yielding strategies.
  • Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
  • Fluent English communication proficiency. Expertise in a second language would be desirable.

Benefits
We offer a competitive salary package, including a generous service charge distributed equitably to all colleagues, life insurance, and enhanced company contribution on pension plan. You will also enjoy medical cash plans, including optical and dental coverage, and enhanced maternity and paternity leave plan. Other benefits include state-of-the-art heart of house facilities, colleague restaurant with healthy and balanced 24/7 food offerings, and rewards and recognition initiatives.

Salary Estimate: £45,000 - £55,000 per annum depending on experience.

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