Luxury Guest Experience Coordinator

3 days ago


London, Greater London, United Kingdom 11 Cadogan Gardens Full time

**About the Role**

We are seeking a highly skilled and passionate Luxury Guest Experience Coordinator to join our team at 11 Cadogan Gardens in London.

As a key member of our front office operation, you will be responsible for delivering exceptional guest experiences and exceeding expectations from arrival to departure.

You will work closely with our team to ensure every guest feels valued and cared for, creating unforgettable memories that keep them coming back for more.

About You

You will be a natural communicator with excellent interpersonal skills, able to build strong relationships with guests and colleagues alike.

A confident and proactive individual, you will thrive in a fast-paced environment and take pride in providing outstanding service, ensuring the highest level of guest satisfaction.

Key Responsibilities

  1. To provide a personalised and professional service to all guests, establishing a highly tailored style of service and attention.
  2. To establish a courteous and helpful attitude when dealing with guests, responding promptly to their needs and requests.
  3. To maintain accurate records of guest interactions, feedback and preferences, using this information to enhance future stays.

What We Offer

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including comprehensive training, opportunities for career progression and a supportive working environment.

Join us in delivering exceptional guest experiences and helping to create lasting memories for our valued customers.



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