High-End Guest Experience Coordinator

2 days ago


London, Greater London, United Kingdom Stay at Mine Limited Full time
Company Overview

Stay at Mine Limited is a fast-paced, fast-growing business in the exciting sector of hospitality. With over 80 properties across our portfolio, we cater to discerning corporate clients, tourists, and professionals seeking upscale flexible living spaces.

Job Title: High-End Guest Experience Coordinator

We are currently seeking a dynamic professional to join our team as a High-End Guest Experience Coordinator. The successful candidate will be responsible for all guest interactions, reputation management, and handling reservations for our luxury serviced apartments portfolio.

Key Responsibilities
  • Manage daily guest interactions and provide exceptional customer service
  • Ensure seamless guest experience through efficient reservation handling
  • Maintain accurate records and report any issues or concerns
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A good background in customer relations and ideally within the corporate hospitality and/or hotel industry
  • Experience in a hotel reception or reservations department would be ideal
What We Offer

We offer a competitive salary range of £42,000 - £55,000 per annum, depending on experience, plus quarterly discretionary bonuses and access to free stays in our luxury apartments in central London. You will also have membership of our employee assistance program and discounts on therapies and treatments.



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