L&D Program Manager
4 weeks ago
Duke Corporate Education seeks a Program Manager to coordinate leadership program design and delivery in the Middle East. Key responsibilities include managing logistics, client liaison, and program design.
About the Role:
As a Program Manager, you will be responsible for ensuring the successful delivery of leadership programs that meet client needs. This includes managing all program logistics, coordinating with internal teams, and ensuring that all programs are designed and delivered to the highest standard.
- Client Program Delivery:
- Own end-to-end execution, including project plans, budgets, invoicing, contracting, and material planning.
- Drive critical delivery elements and manage post-program evaluation and debriefing.
- Coordinate design meetings and logistics, offer design ideas, and manage communications.
- On-Site Program Support:
- Handle hotel/conference logistics, on-site materials, and classroom setup.
- Virtual Program Support:
- Manage virtual delivery logistics, liaise on graphic design, and provide content and module support.
- Coordinate event details, communications, and attendance tracking.
- Client Relationship Management (CRM):
- Build relationships, understand client business, identify risks and opportunities, and ensure smooth delivery transitions.
- Project Budgeting:
- Manage program budgets, contracts, materials, and expenses. Ensure billing accuracy.
- Evaluation Process:
- Review evaluations, prepare summary reports, and contribute to debrief meetings and program improvements.
- Project Design:
- Collaborate on special design assignments and participate in developing program elements.
- Knowledge Management:
- Maintain and update program delivery documents.
- Business Development:
- Identify opportunities during program delivery, contribute to internal business development, and share best practices.
Requirements:
A bachelor's degree or at least two years of experience in a client-facing role, with experience in professional education or learning and development preferred. Fluency in Arabic is essential.
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