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Customer Growth Specialist

4 weeks ago

London, Greater London, United Kingdom Culture Amp Full time
About Us

Culture Amp is a pioneering employee experience platform that empowers companies to drive performance management, develop high-performing teams, and create a better world of work.

We're a leading innovator in people science, with the most comprehensive employee dataset in the world. Our platform is trusted by 6,500+ companies, including Canva, On, Asana, Dolby, McDonalds, and Nasdaq.

Our Mission

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, creating lasting positive impact.

Job DescriptionRole Overview

This role plays a vital part in driving qualified pipeline opportunities through frontline inbound and outbound activity within existing customer accounts. The ideal candidate will amplify the work of over 100 million people with existing Culture Amp customers.

  • This Customer Growth Specialist will look across all segments of our customer base (from Emerging to Enterprise), serve as brand ambassadors within the customer journey, and build on the foundation for the experience with Culture Amp.
  • Key responsibilities include working in partnership with Account Managers, Marketing, and SDR Leaders to plan and deliver agreed engagement with existing customer accounts to drive expansion of our existing customer use of our Culture Amp products.
Responsibilities
  • Respond promptly and appropriately to all inbound inquiries made by existing customers via our website through form fills, events, and phone calls.
  • Demonstrate effective time management skills, balancing inbound and outbound outreach and territory/segment-based strategy in partnership with Account Manager & Marketing direction.
  • Analyze activity metrics to consistently reach goals, reviewing outreach sequence specific content and adjusting accordingly.
  • Effectively qualify existing customer account interest that could be great expansion opportunities using the company qualification process.
Requirements
  • 1-3 years of experience in sales or sales development, preferably in a B2B environment.
  • Excellent verbal and written communication skills with strong phone presence and ability to conduct cold calls.
  • Self-motivated, resilient, and results-driven individual.
What We OfferBenefits
  • A competitive compensation package, including an estimated salary of $80,000 - $120,000 per year.
  • Employee Share Options Program: Empowerment to be an owner in Culture Amp and share in our success.
  • Programs, coaching, and budgets to help you thrive personally and professionally.
  • Access to external providers for mental wellbeing and coaching support.
  • A MacBooks and a work from home office budget.