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Customer Experience Director

1 month ago

Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time

About Tesco Bank

Tesco Bank, part of Barclays Bank UK Plc, is committed to serving our customers, communities, and planet a little better every day.

As a CRM Manager, you will be leading on how communications help deliver commercial, customer, and business objectives. You'll bring the right stakeholders together to deliver and evolve ways of working.

This role involves leveraging Bank and Tesco Clubcard data to create best-in-class, multi-channel, and personalized communications.

Key Responsibilities

  • Create and deliver the Tesco CRM Clubcard communications plan including channel planning, testing approach, creative development, measurement, and communications retro.
  • Develop tactical and strategic plans for optimizing resources to drive the CRM Tesco Clubcard initiatives.
  • Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues, and referring very complex or contentious issues to others.

What We Offer

  • A competitive salary up to 57,000 + annual bonus & benefits.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Excellent private medical insurance and virtual GP service.