Director of Client Experience

18 hours ago


Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

Lloyds Banking Group is seeking a Director, Head of Client Services and Customer Experience to join our Commercial Cards team.

This senior leadership role will involve leading the customer-focused elements of the commercial card business, including client implementation, marketing communications, operational engagement, and product propositions.

As part of the Commercial Card Leadership Team, you will contribute to the business strategy and drive execution of customer-focused elements, while also mentoring a team to achieve high performance.

The estimated salary for this role is £90,000-£110,000 per annum, depending on experience.

Key responsibilities:

  • Contribute to the Commercial Card business strategy and drive execution of customer-focused elements
  • Lead & mentor the team enabling high performance
  • Ensure the customer implementation model delivers strong customer and commercial outcomes
  • Develop and deliver against the marketing communications strategy


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