Customer Experience Director

5 days ago


Edinburgh, Edinburgh, United Kingdom Optical Express Group Full time
Job Description

As a customer service team member at Optical Express, you will be responsible for providing exceptional patient care and outstanding clinical outcomes while investing in our people and technology.

  • Key Responsibilities:
  • Manage Resources: Allocate resources effectively to meet customer needs.
  • Maintain Practice Standards: Ensure the practice is well-maintained, tidy, and clean, reflecting Optical Express's high standards.
  • Support Team Members: Recruit, train, and coach team members to achieve acceptable levels of knowledge and competence.
  • Patient Guidance: Provide expert advice to potential patients on suitable solutions for their needs.

Total Estimated Remuneration: £45,000 per annum.



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