Customer Service Director
15 hours ago
We are looking for a highly motivated Customer Service Director to join our retail team. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer engagement, and maintaining the highest retail standards.
Company OverviewThe British Heart Foundation is a leading charity that funds life-saving research into heart and circulatory diseases. With over 700 stores across the UK, we are committed to making a positive impact on our communities while providing excellent customer service.
Key Responsibilities- Drive sales growth and improve customer engagement through effective marketing strategies and promotions.
- Lead and motivate store teams to achieve sales targets and deliver high-quality customer service.
- Manage daily store operations, including stock management, visual merchandising, and cash handling.
- Maintain the highest retail standards, ensuring stores are clean, tidy, and well-presented.
- Experience working in a customer-facing role in retail, hospitality, or the service industry.
- Proven track record of leading and motivating teams to achieve sales targets.
- Commercial awareness and ability to analyze sales data to inform business decisions.
- Commitment to delivering exceptional customer service and maintaining the highest retail standards.
As a Customer Service Director with the British Heart Foundation, you can expect a competitive salary of £45,000 - £55,000 per annum, depending on experience. You will also enjoy a range of benefits, including:
- 38 days annual leave, plus bank holidays.
- Enhanced family policies and holistic support leave.
- A pension scheme with employer contribution of up to 10%.
- A cycle to work scheme and range of discounts.
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