Customer Experience Director
3 weeks ago
As a highly experienced Contact Centre Operations Manager, you will be instrumental in transforming our contact centre operation to deliver an exceptional customer experience. You will lead the team to achieve operational performance by identifying levers to pull that will have a positive impact on key performance indicators (KPIs). Our goal is to provide seamless, efficient, and accessible digital and automated experiences that complement traditional telephony channels.
We are looking for a dynamic leader who can continually review our contact centre operations to ensure call reduction through digital and self-serve channels. Your challenge will be to maximise the use of data and information to enable improvements to service and efficiency through customer insight and procedural simplification.
This role offers a fantastic opportunity to join our hybrid working environment, where we split our time between working on-site at our offices and at home, remotely within the UK. We believe this achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.
The estimated annual salary for this position is £50,000 - £60,000, depending on your experience. In addition to your salary, you will receive an annual discretionary bonus, 15% non-contributory pension, life assurance at four times your basic salary, and access to our Employee Discount Scheme.
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Director of Customer Experience
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Talbots Full timeJob DescriptionTalbots is seeking a highly skilled Customer Experience Director to join our team in driving sales and service excellence. This role offers a competitive salary of $$$65,000 - 80,000 annually.About the Role:Develop and maintain a culture of exceptional customer experiences through meaningful interactions and relationships.Provide personalized...
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Customer Experience Director
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full timeRetail Excellence in EdinburghWe are seeking a results-driven Retail Manager to lead our boutique store in Edinburgh and drive sales growth through exceptional customer service.About the Role:The ideal candidate will have experience managing a high-end retail environment, with a proven track record of achieving sales targets and building strong relationships...
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Customer Experience Director
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Moxy Edinburgh Fountainbridge Full timeTake Charge as a Bar Manager at Moxy Edinburgh FountainbridgeWe are seeking a dynamic Bar Manager to lead our team and drive business growth. As a key member of our hospitality team, you will be responsible for developing and implementing strategies to increase sales, improve customer satisfaction, and enhance the overall guest experience.Salary: £45,000 -...
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Director of Customer Experience
1 month ago
Edinburgh, Edinburgh, United Kingdom Chopstix Full timeAbout Our CompanyChopstix is not just a restaurant; we're a business that puts its heart into everything we do. We foster a work/life balance that fits our people perfectly, making us an attractive employer for those who value their personal and professional growth.The Job DescriptionWe're looking for a talented General Manager Utilities to join our team,...
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Director of Client Experience
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full timeLloyds Banking Group is seeking a Director, Head of Client Services and Customer Experience to join our Commercial Cards team.This senior leadership role will involve leading the customer-focused elements of the commercial card business, including client implementation, marketing communications, operational engagement, and product propositions.As part of the...
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Customer Experience Director
1 month ago
Edinburgh, Edinburgh, United Kingdom Optical Express Group Full timeJob DescriptionAs a customer service team member at Optical Express, you will be responsible for providing exceptional patient care and outstanding clinical outcomes while investing in our people and technology.Key Responsibilities:Manage Resources: Allocate resources effectively to meet customer needs.Maintain Practice Standards: Ensure the practice is...
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Resident Experience Director
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Moda Living Ltd Full timeJob Title: Resident Experience DirectorAre you passionate about delivering exceptional resident experiences? Do you have a proven track record of success in leading high-performing teams? If so, we want to hear from you!About the Role:As a Resident Experience Director, you will play a vital role in shaping the overall resident experience across our UK-wide...
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Customer Service Director
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Greenbean Full timeJob DescriptionThis Customer Service Director opportunity is ideal for someone who loves delivering exceptional service, working closely with firms to maximise customer experience, and being proactive in finding innovative solutions.You will be responsible for managing your own workload, supporting a team, and resolving issues when they arise. The ability to...
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Director of Culinary Experience
4 weeks ago
Edinburgh, Edinburgh, United Kingdom The Glasshouse Hotel Full timeAbout The RoleWe are seeking a highly experienced Director of Culinary Experience to join our team at The Glasshouse Hotel. As a key member of our management team, you will be responsible for developing and implementing strategies to enhance the culinary experience of our guests. You will work closely with our chefs, restaurateurs, and hospitality teams to...
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Head of Customer Experience
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full timeJob Summary:We are seeking a Head of Customer Experience to lead our customer experience initiatives at Trustpilot, Inc. The ideal candidate will have a strong background in customer experience design and a proven track record of delivering innovative solutions that drive business growth.Key Responsibilities:Develop and implement customer experience...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark Full timeAbout this roleJob OverviewWe are seeking a highly motivated and customer-focused Customer Experience Manager to join our team in the UK. The ideal candidate will be responsible for delivering exceptional customer experiences across our branches, ensuring customers receive outstanding support and guidance throughout their vehicle purchasing journey.Key...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full timeAbout the RoleAt Lloyds Bank plc, we're seeking an experienced Customer Experience Manager to join our Core Banking and Payments Lab. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences across our business and commercial banking services.As a Customer Journey Manager, you'll work closely with product owners,...
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Customer Experience Strategist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Sainsbury's Bank Full timeAbout the RoleWe are seeking a Senior Customer Experience Manager to play a key role in ensuring customers remain informed, engaged and that good customer outcomes are maintained through transformation. Working as part of a team of communications and customer outcomes professionals, you will manage the development and delivery of the customer communications...
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Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Mapal Group Full timeWe are looking for an experienced Customer Experience Manager to join our team in Edinburgh. As a key member of our Customer Success team, you will play a vital role in building and sustaining trusted business partnerships with our larger and more strategic Customers.The successful candidate will have a minimum of 3 years professional experience in a...
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Customer Experience Lead
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAbout the RoleMotability Operations is recruiting a Customer Experience Lead to join our team in Edinburgh. This exciting opportunity will challenge you to transform our contact centre operations, ensuring seamless, efficient, and accessible experiences for our customers, colleagues, and partners.Key Responsibilities:Design and implement customer experience...
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Customer Experience Ambassador
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Costa Coffee Full timeWe're passionate about creating unforgettable customer experiences at Costa Coffee. As a Customer Experience Ambassador, you'll play a key role in delivering exceptional service and exceeding customer expectations.We're seeking a highly motivated and charismatic individual to join our team in Edinburgh. As a Customer Experience Ambassador, you'll be...
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Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Sky Full timeCustomer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team at Sky. In this role, you will be responsible for delivering exceptional customer experiences in our retail shops, located in busy shopping centres like St James.As a Customer Experience Specialist, you will work closely with our sales team to ensure that every...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom RIVER ISLAND Full timeRiver Island is committed to providing exceptional customer experiences and striving for excellence in all aspects of retail operations. We are seeking a Customer Experience Manager to lead our team and drive business growth.ResponsibilitiesLead a team of customer-facing professionals to deliver outstanding customer service.Develop and implement initiatives...
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Customer Experience Ambassador
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Space NK Limited Full timeAbout the OpportunityWe are excited to offer a Customer Experience Ambassador role at Space NK Limited. This is an excellent opportunity for a motivated and passionate individual to join our team and make a real difference to our customers' experiences.As a Beauty Advisor, you will be responsible for creating a welcoming and approachable store environment,...
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Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Strathberry Full timeAbout Strathberry:A luxury brand renowned for its exquisite leather goods, Strathberry offers a unique shopping experience for discerning customers. With a strong global presence, the brand has become a favorite among those seeking high-quality products and exceptional service.As a Customer Experience Manager at Strathberry, you will oversee the delivery of...