Customer Experience Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Strathberry Full time

About Strathberry:

A luxury brand renowned for its exquisite leather goods, Strathberry offers a unique shopping experience for discerning customers. With a strong global presence, the brand has become a favorite among those seeking high-quality products and exceptional service.

As a Customer Experience Manager at Strathberry, you will oversee the delivery of exceptional customer service across all touchpoints. This includes engaging with customers, resolving issues, and providing product information to foster long-lasting relationships.

Key Responsibilities:

  • Develop and implement customer service strategies to improve satisfaction.
  • Train and support customer-facing teams to deliver exceptional service.
  • Liaise with warehouse and retail stores to resolve order discrepancies.
  • Collaborate with delivery companies to investigate delivery/return issues.

Requirements:

  • Minimum 3 years of experience in customer service management or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.

What We Offer:

  • $52,000 - $62,000 per year, depending on experience.
  • 29 days annual leave, plus 3 fixed bank holidays.
  • Employer pension scheme.
  • Employee Assistance Programme.


  • Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

    About the RoleAt Lloyds Bank plc, we're seeking an experienced Customer Experience Manager to join our Core Banking and Payments Lab. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences across our business and commercial banking services.As a Customer Journey Manager, you'll work closely with product owners,...


  • Edinburgh, Edinburgh, United Kingdom KRM AG Full time

    KRM AG is seeking an experienced Customer Experience Manager to join our team in Edinburgh, working 30 hours per week in a maternity cover role.The successful candidate will have a talent for building strong relationships with customers and colleagues alike, and be able to drive sales growth through exceptional customer experiences.Key responsibilities...


  • Edinburgh, Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    Job Title: Customer Experience ManagerSalary: £50,000 - £60,000 per annum, depending on experienceAbout the RoleWe are seeking an experienced Customer Experience Manager to join our team in Edinburgh. As a key member of our leadership team, you will be responsible for leading and inspiring a team of Customer Operations Representatives to deliver...


  • Edinburgh, Edinburgh, United Kingdom Motability Operations Full time

    About the RoleWe are seeking a skilled Customer Experience Manager to join our team in Edinburgh on a full-time, permanent basis. As a key member of our contact centre operation, you will be responsible for delivering exceptional customer experiences through the effective management of our contact centre teams.Key Responsibilities:Develop and implement...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    As a Customer Experience Manager at Klarent Hospitality Limited, you will play a vital role in delivering exceptional guest experiences across our branded hotels in the UK and Ireland.Salary and BenefitsThe salary for this position is estimated to be between £25,000 and £45,000 per annum, depending on experience. In addition to a competitive salary, you...


  • Edinburgh, Edinburgh, United Kingdom Arnold Clark Full time

    About this roleJob OverviewWe are seeking a highly motivated and customer-focused Customer Experience Manager to join our team in the UK. The ideal candidate will be responsible for delivering exceptional customer experiences across our branches, ensuring customers receive outstanding support and guidance throughout their vehicle purchasing journey.Key...


  • Edinburgh, Edinburgh, United Kingdom RIVER ISLAND Full time

    River Island is committed to providing exceptional customer experiences and striving for excellence in all aspects of retail operations. We are seeking a Customer Experience Manager to lead our team and drive business growth.ResponsibilitiesLead a team of customer-facing professionals to deliver outstanding customer service.Develop and implement initiatives...


  • Edinburgh, Edinburgh, United Kingdom Mapal Group Full time

    We are looking for an experienced Customer Experience Manager to join our team in Edinburgh. As a key member of our Customer Success team, you will play a vital role in building and sustaining trusted business partnerships with our larger and more strategic Customers.The successful candidate will have a minimum of 3 years professional experience in a...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Job TitleCustomer Experience ManagerAbout the RoleWe are seeking an experienced Customer Experience Manager to join our team. As a key member of our front desk operations, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.The ideal candidate will have a strong background in hospitality operations and...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    Night Supervisor Job DescriptionWe are recruiting a skilled Night Supervisor to oversee front desk operations during night hours. The successful candidate will be responsible for managing guest interactions, conducting nightly audits, and maintaining a high level of customer satisfaction.Main Tasks:Handle guest inquiries and resolve issues...


  • Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    Job SummaryThe Caledonian Edinburgh is looking for an experienced Assistant Front Desk Manager to lead their Front Office Team. This role involves managing the day-to-day operations of the front office, ensuring that all guests receive exceptional customer service.Key Responsibilities:Operational Management: Supervise and support the Front Office Team to...


  • Edinburgh, Edinburgh, United Kingdom Tesco Underwriting Ltd. Full time

    **Job Overview:**Tesco Bank, part of Barclays Bank UK Plc, is seeking a Senior Customer Value Manager to join their Help Me Borrow Acquisition team.The successful candidate will oversee all aspects of application journeys, collaborating across the matrix structure to achieve positive change for customers.With a focus on driving business growth, this role...


  • Edinburgh, Edinburgh, United Kingdom Talent Finder Jobs Full time

    Join Our TeamTalent Finder Jobs is a leading retailer group offering exciting career opportunities in the automotive sector.We are currently seeking a highly skilled Service Advisor to join our team.Key Responsibilities:Work closely with the aftersales team to ensure seamless customer service delivery.Use industry-leading software to manage workshops and...


  • Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full time

    Customer Experience Manager Role A luxurious customer experience awaits. We are looking for a highly skilled Customer Experience Manager to join our team in Edinburgh. As a Senior Sales Leader, you will take full ownership of the store's success, driving sales while delivering an unparalleled customer experience. Key responsibilities include:• Developing a...


  • Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full time

    Job OverviewWe are seeking a skilled Luxury Customer Experience Manager to join our team in Edinburgh. This is an excellent opportunity for someone looking to grow with a boutique retail business that prioritizes exceptional customer service and bespoke shopping experiences.About the RoleThis Senior Sales and Service Manager position comes with a competitive...


  • Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full time

    Sales Recruit Scotland Ltd is seeking an experienced Luxury Customer Experience Manager to join our team in Edinburgh. As a key member of our retail team, you will be responsible for creating a memorable shopping experience for our customers.The estimated salary for this role is up to £35,000 + benefits.Key responsibilities include:Leading a team of sales...


  • Edinburgh, Edinburgh, United Kingdom Motability Operations Limited Full time

    About The RoleWe are seeking a highly skilled and experienced leader to join our team as a Customer Experience Transformation Manager. This is an exciting opportunity to drive transformation in our Contact Centre, leveraging new technologies to revolutionise how we support our customers and colleagues.Key ResponsibilitiesDevelop and implement strategies to...


  • Edinburgh, Edinburgh, United Kingdom KRM AG Full time

    Job DescriptionTo achieve this, we are seeking an experienced Supervisor to lead our store team in delivering excellent customer service and maintaining high standards of security.The ideal candidate will have strong communication skills and be able to build relationships with customers and colleagues alike.


  • Edinburgh, Edinburgh, United Kingdom Sofology Full time

    Job DescriptionThe successful candidate will be responsible for leading our store team to deliver outstanding customer experiences. This includes coaching and motivating our sales staff to meet and exceed sales targets, managing stock levels and inventory, and ensuring that our stores are always well-presented and welcoming to our customers.Required Skills...


  • Edinburgh, Edinburgh, United Kingdom Sainsbury's Bank Full time

    About the RoleWe are seeking a Senior Customer Experience Manager to play a key role in ensuring customers remain informed, engaged and that good customer outcomes are maintained through transformation. Working as part of a team of communications and customer outcomes professionals, you will manage the development and delivery of the customer communications...