Customer Experience Manager

1 week ago


Edinburgh, Edinburgh, United Kingdom Tesco Underwriting Ltd. Full time

**Job Overview:**

Tesco Bank, part of Barclays Bank UK Plc, is seeking a Senior Customer Value Manager to join their Help Me Borrow Acquisition team.

The successful candidate will oversee all aspects of application journeys, collaborating across the matrix structure to achieve positive change for customers.

With a focus on driving business growth, this role requires experience in scoping and operating in fast-paced acquisition environments.

  • Experience of scoping and driving positive change for customers, ideally in a retail financial services environment.
  • Experience of operating in a fast-paced acquisition environment, balancing competing demands of BAU and longer-term development.

**What We Offer:**

We provide a comprehensive benefits package, including private medical insurance, virtual GP service, performance-related annual bonus, and generous holiday allowance.

In addition, we offer ongoing learning opportunities, family-oriented initiatives, and a colleague pension scheme.

**Salary:** Up to £83,000 per annum, plus annual bonus.



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