Customer Experience Manager
24 hours ago
Job Title: Customer Experience Manager
Salary: £50,000 - £60,000 per annum, depending on experience
About the RoleWe are seeking an experienced Customer Experience Manager to join our team in Edinburgh. As a key member of our leadership team, you will be responsible for leading and inspiring a team of Customer Operations Representatives to deliver outstanding service to our customers.
You will play a pivotal role in coaching, motivating, and empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals.
This is a fantastic opportunity for a motivated and results-driven individual to take their career to the next level and become part of our innovative team.
About the CompanyWe are a leading provider of life and pensions administration services, with a strong reputation for delivering excellent customer service.
We offer a comprehensive range of benefits, including a competitive salary, 33 days annual leave, eligibility for an annual discretionary bonus scheme, and access to Perks at Work, an online discounted shopping platform.
We are committed to supporting our employees' personal and professional growth, offering opportunities for career development and training.
If you are a driven and ambitious individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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