Customer Experience Lead

1 day ago


Edinburgh, Edinburgh, United Kingdom Starbucks Full time
Job Description

As a Cross-Functional Leader, you will oversee the entire Starbucks store operation in Edinburgh, focusing on delivering outstanding customer experiences and driving business results.

This includes managing teams, developing sales strategies, and collaborating with cross-functional teams to achieve business objectives.

Required Skills and Qualifications

  • Proven track record of leading high-performing teams and achieving business goals.
  • Strong communication and interpersonal skills, with the ability to build relationships with employees, customers, and stakeholders.
  • Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
  • Familiarity with retail operations, including sales, customer service, and inventory management.


  • Edinburgh, Edinburgh, United Kingdom Compass Group UK Full time

    About the OpportunityWe are seeking an experienced Catering Supervisor to join our team as a part-time Customer Experience Lead. The successful candidate will oversee all Compass Group UK&I customer experience operations for a major High Street brand, contracted to 20 hours per week.This is a fantastic opportunity for a motivated individual who is passionate...


  • Edinburgh, Edinburgh, United Kingdom Harrods Full time

    Role OverviewThis exciting role will see you take on the challenge of creating world-class customer experiences for every individual who walks through our doors. As a key member of our team, you will be responsible for delivering exceptional service, ensuring high visual merchandising standards, and maintaining adequate stock levels.


  • Edinburgh, Edinburgh, United Kingdom Greene King Full time

    Greene King is a beacon for communities, where people come together to enjoy great food, drinks, and exceptional experiences. We're looking for an experienced Customer Experience Manager to lead our teams in delivering amazing experiences for our customers.About the RoleWe are offering a competitive salary of £45,000 - £55,000 per annum, depending on...


  • Edinburgh, Edinburgh, United Kingdom Worldline Full time

    Overview">Worldline: A Global Payments Technology CompanyWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses tomorrow. We are in every corner of the world, in every part of commerce.Job DescriptionThe Customer Success Manager is responsible...


  • Edinburgh, Edinburgh, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking an experienced Store Manager - Customer Experience to join our team at Sainsbury's. As a key member of our in-store management team, you'll be responsible for delivering exceptional customer experiences and driving business growth. Key ResponsibilitiesLead and develop a high-performing in-store team, focusing on customer service,...


  • Edinburgh, Edinburgh, United Kingdom Canada Goose Full time

    Job Description:About the Role:We are seeking a highly motivated and experienced Customer Experience Ambassador to join our team. As a key member of our sales floor, you will be responsible for creating and delivering exceptional customer experiences that drive loyalty and revenue growth.Key Responsibilities:Meet or exceed personal sales targets and...


  • Edinburgh, Edinburgh, United Kingdom Caffè Nero Full time

    Company OverviewCaffè Nero is a company that values its people, and it's this dedication to our team members that makes us different.We pride ourselves on providing fantastic service to our customers, while also supporting the growth and development of our staff.SalaryThe starting hourly rate for Assistant Managers in this location is £11.95, increasing to...


  • Edinburgh, Edinburgh, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Edinburgh Gin Retail Store LeaderA highly competitive hourly rate of £13.17 awaits the right candidate in EdinburghWe require a warm, friendly, and engaging individual to lead our retail team by example and deliver an exceptional experience for our visitors.This is a full-time position, working 5 days from 7, with flexibility to work weekends and...


  • Edinburgh, Edinburgh, United Kingdom Asda Stores Ltd Full time

    **About Asda Stores LtdWe're a leading UK supermarket, committed to delivering excellent customer service and providing a wide range of products. Our stores operate 24/7, offering flexible working opportunities for those who want to balance their lifestyle with work.Job SummaryWe're seeking a Service Colleague to join our team in Edinburgh. This role...


  • Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleAs a Customer Service Advisor at Sunbelt Rentals Careers, you'll be the face of our company, providing top-notch service to our customers. Your primary goal will be to deliver an exceptional customer experience by being approachable, knowledgeable, and proactive in addressing their needs.About YouFor this role, we're looking for someone with...


  • Edinburgh, Edinburgh, United Kingdom NEOM Wellbeing Full time

    We are seeking a Customer Experience Director to join our team in Edinburgh. This is an exciting opportunity to work with a like-minded team and drive our mission to improve wellbeing in the community.Job DescriptionKey responsibilities include:Co-responsibility for the day-to-day running of a standalone storeDriving forward sales and company...


  • Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full time

    Overview: Sales Recruit Scotland Ltd seeks a seasoned Retail Manager or Hospitality Leader to drive luxury customer-first experience in high-end made-to-measure clothing stores with Scottish heritage. The ideal candidate will have experience in leading teams and ensuring exceptional customer service.About the Role: This is a management position responsible...


  • Edinburgh, Edinburgh, United Kingdom H&M group Full time

    We offer attractive benefits and development opportunities worldwide. Employees receive a 25% staff discount and are included in our H&M Incentive Program – HIP.A diverse workforce leads to a positive impact on how we address challenges and relate to colleagues and customers worldwide.


  • Edinburgh, Edinburgh, United Kingdom Glendola Leisure Full time

    About UsGlendola Leisure operates a portfolio of bars, pubs and restaurants across the UK in London, Glasgow, Belfast & Edinburgh.The RoleWe are currently recruiting for an ambitious Floor Staff to join our team at The Angels Share hotel in Edinburgh. This is a challenging role that requires a passion for hospitality and service, a bright and bubbly...


  • Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full time

    Technical Customer Experience SpecialistWe're Stampede, an Edinburgh-based software company that is bringing the future of technology to the hospitality sector with our guest experience & engagement platform.As the Customer Experience Specialist at Stampede, you will play a critical role in providing exceptional customer support and experience, driving...


  • Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time

    About Tesco BankTesco Bank, part of Barclays Bank UK Plc, is committed to serving our customers, communities, and planet a little better every day.As a CRM Manager, you will be leading on how communications help deliver commercial, customer, and business objectives. You'll bring the right stakeholders together to deliver and evolve ways of working.This role...


  • Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full time

    We're excited to announce an outstanding opportunity for Customer Service Executives at our Arnold Clark branch in Edinburgh, where you can help customers develop a passion for our products.Key BenefitsGenerous Salary: £25,000 - £30,000 per annum, based on experience33 Days' Holiday Allowance: A great chance to relax and rechargeRetail Discounts: Enjoy...


  • Edinburgh, Edinburgh, United Kingdom Partner Retail Services Full time

    Partner Retail Services Limited is seeking a highly motivated Customer Experience Advocate to join our team in Edinburgh. As a Customer Experience Advocate, you will be responsible for delivering outstanding customer experiences, providing technical support, and showcasing our products.The estimated salary for this position is £27,000 - £33,000 per annum,...


  • Edinburgh, Edinburgh, United Kingdom CH&CO Full time

    Company OverviewWe are CH&CO, a leading catering company passionate about serving great food and providing exceptional customer experiences. Our team is dedicated to delivering high-quality services that exceed our customers' expectations.


  • Edinburgh, Edinburgh, United Kingdom Canada Goose Full time

    Job OverviewThe Customer Experience Ambassador plays a vital role in delivering exceptional customer experiences at Canada Goose stores. This position is accountable for creating and providing outstanding experiences that allow customers to continuously conquer the outdoors.