Customer Experience Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Greene King Full time

Greene King is a beacon for communities, where people come together to enjoy great food, drinks, and exceptional experiences. We're looking for an experienced Customer Experience Manager to lead our teams in delivering amazing experiences for our customers.

About the Role

We are offering a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including pension contributions, discounts on Greene King brands, and access to our employee assistance program. You'll also have the opportunity to further your career across our well-known brands, with training and development at each level.

Job Description

As a Customer Experience Manager, you will be responsible for supporting the General Manager in the day-to-day running of the business, leading the team in delivering exceptional customer experiences, and ensuring that our brand standards are met at all times. You will act as a role model for the team, providing support with training and development, and championing brand standards to ensure customer and team safety.

You'll bring a passion for delivering amazing experiences for customers, great communication and leadership skills, and the ability to think on your feet and adapt to challenges during busy shifts. With a keen eye for detail, you'll uphold high standards in everything you do.

What We Offer

At Greene King, we reward our team's hard work with a range of benefits, including:

  • A competitive salary and pension contributions
  • Discounts on Greene King brands and other retail partners
  • Access to our employee assistance program
  • The opportunity to further your career across our well-known brands
  • Recognition and rewards for outstanding performance


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