Operations Manager
4 weeks ago
About This Role
We are seeking an ambitious store team member who can drive sales growth, while delivering exceptional customer service and visual merchandising standards.
Key Responsibilities
- Coach and motivate the sales team to achieve sales targets and deliver a world-class customer experience
- Ensure high levels of customer satisfaction by being knowledgeable on all products and working closely with colleagues to provide excellent sales service
- Deliver sales, customer experience, merchandising, visual, and operational expectations
- Act as a partner between customers, sales associates, and store leadership
- Ability to learn and share expertise of products and trends to fit customer needs
- Maintain awareness of all product knowledge and current or upcoming product trends
- Contribute to a positive and inclusive work environment
Requirements
- Demonstrated leadership ability with at least one year of experience in a customer-facing sales setting
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products
- Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
- Initiates completion of tasks or activities without necessary supervision
- Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
- High level of ethics, values, integrity, and trust
- Flexible availability, including nights, weekends, and holidays
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