Operations Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Foot Locker Full time

About This Role


We are seeking an ambitious store team member who can drive sales growth, while delivering exceptional customer service and visual merchandising standards.


Key Responsibilities



  • Coach and motivate the sales team to achieve sales targets and deliver a world-class customer experience
  • Ensure high levels of customer satisfaction by being knowledgeable on all products and working closely with colleagues to provide excellent sales service
  • Deliver sales, customer experience, merchandising, visual, and operational expectations
  • Act as a partner between customers, sales associates, and store leadership
  • Ability to learn and share expertise of products and trends to fit customer needs
  • Maintain awareness of all product knowledge and current or upcoming product trends
  • Contribute to a positive and inclusive work environment

Requirements



  • Demonstrated leadership ability with at least one year of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products
  • Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Initiates completion of tasks or activities without necessary supervision
  • Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability, including nights, weekends, and holidays


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