Customer Experience Specialist
2 weeks ago
About The Role
Sunbelt Rentals Careers is seeking a dedicated individual to join our Customer Service team. As a Customer Service Advisor, you will play a vital role in delivering exceptional service to our customers, building strong relationships, and providing expert knowledge to maximize upselling opportunities.
Your Responsibilities
- Deliver Best-in-Class Service - Provide top-notch service to our customers, responding to their needs, and ensuring their queries are resolved efficiently.
- Develop Product Knowledge - Familiarize yourself with our product range and services, enabling you to provide expert advice and guidance to customers.
- Communicate Effectively - Utilize strong communication skills to engage with customers, build relationships, and negotiate to meet their needs.
- Manage Orders - Oversee the customer journey from initial inquiry to post-hire feedback, ensuring a seamless experience.
- Collaborate with the Team - Work closely with colleagues to achieve team goals, share knowledge, and provide support when needed.
- Continuous Improvement - Identify areas for improvement and suggest solutions to enhance our service levels and processes.
About You
We are looking for a motivated individual with a passion for delivering exceptional customer service. As a Customer Service Advisor, you will bring the following skills and qualities:
- Proven experience in a customer-facing role, preferably in a sales or service environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Product knowledge and the ability to learn and adapt to new products and services.
- A flexible and adaptable approach, with a willingness to work in a fast-paced environment.
- A commitment to continuous improvement and a passion for delivering exceptional service.
What We Offer
Sunbelt Rentals Careers provides a comprehensive rewards package, including generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme. We are committed to supporting your career development and providing opportunities for growth and progression.
-
Customer Experience Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeTechnical Customer Experience SpecialistWe're Stampede, an Edinburgh-based software company that is bringing the future of technology to the hospitality sector with our guest experience & engagement platform.As the Customer Experience Specialist at Stampede, you will play a critical role in providing exceptional customer support and experience, driving...
-
Customer Experience Specialist
3 days ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full timeAbout the RoleWe're currently seeking a Customer Experience Specialist to deliver an exceptional customer experience at our Peugeot/Seat/Skoda branch in Edinburgh.Key ResponsibilitiesCreate an outstanding customer experience by providing personalized support and solutions.Assist customers in finding their ideal vehicle, ensuring they feel valued and...
-
Customer Experience Specialist
3 days ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark Full timeJob OverviewAs a Customer Experience Specialist at Arnold Clark, you will play a vital role in creating an exceptional experience for our customers. Your primary focus will be on delivering outstanding customer service, ensuring that every interaction is memorable and positive.About the RoleThis is an exciting opportunity to join our team as a Product...
-
Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Edinburgh, UK.Key Responsibilities:Respond to customer inquiries via various channels.Provide accurate product and service information to customers.Resolve customer complaints and issues efficiently.Process customer orders and manage account...
-
Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Computacenter Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Specialist to join our team. This is a 12-month fixed-term contract opportunity to work closely with our most prestigious clients, ensuring a smooth order process and delivering fast pricing and excellent customer service.Key ResponsibilitiesCoordinate order requests from initial enquiry...
-
Customer Experience Specialist
2 days ago
Edinburgh, Edinburgh, United Kingdom West End Brasserie Full timeWest End Brasserie offers an exciting opportunity for a Customer Experience Specialist to join our dynamic team.About the Role:Possess excellent communication skills to engage with guests, taking orders and addressing their needs.Ensure seamless table management, balancing efficiency with exceptional service quality.Maintain a high level of cleanliness and...
-
Energy Customer Experience Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom E Next Full timeJob DescriptionWe're looking for a talented individual to join our customer operations team as an Energy Customer Experience Specialist. As an Energy Specialist, you'll be responsible for delivering exceptional customer service and owning the customer experience end to end.ResponsibilitiesProvide top-notch customer service over the phone and via emailSupport...
-
Festive Customer Experience Specialist
3 days ago
Edinburgh, Edinburgh, United Kingdom Tesco Full timeWe are seeking a Festive Customer Experience Specialist to join our team at Tesco. As a key member of our holiday sales team, you will play a crucial role in ensuring that our customers have an exceptional shopping experience during the festive season.About the RoleYou will be responsible for providing excellent customer service, handling customer queries,...
-
Customer Experience Manager
4 days ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeWe are Stampede AI Ltd, an innovative software company in the hospitality sector. We offer a one-of-a-kind guest experience and engagement platform.Job SummaryWe are seeking a skilled Technical Customer Experience Specialist to join our team in Edinburgh. As a key member of our support team, you will play a critical role in providing exceptional customer...
-
Customer Experience Ambassadors
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lothian Buses Full timeAt Lothian Buses, we're passionate about showcasing the beauty of Edinburgh to our customers. Our team of Customer Experience Ambassadors, comprising drivers, tour guides, and ticket sellers, are the face of our company and play a vital role in delivering exceptional customer experiences.Our drivers take pride in navigating the city's historic streets,...
-
Customer Experience Consultant
22 hours ago
Edinburgh, Edinburgh, United Kingdom Flavours Holidays Full timeJob Title: Travel Sales SpecialistAbout Us:Flavours Holidays is a dynamic holiday company looking for an experienced travel sales specialist to join our team.Compensation Package:We offer a competitive salary of £25,000 - £30,000 per annum.Job Summary:This role involves building relationships with guests, providing guidance and assistance with holiday...
-
Customer Experience Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Sky Full timeSky Retail VisionWe aim to create a welcoming environment for our customers, where experts showcase and effortlessly sell our products. Our team has continued to innovate, becoming a market leader in the industry.Our ApproachWe prioritize customer connection and satisfaction.We are committed to showcasing our products in an engaging and convenient way.Key...
-
Customer Experience Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom Next Full timeWorking at Next, you will be part of a fast-paced store team, where your top priority will be to offer outstanding customer service and excellent stock operations to our customers.In return for supporting all company policies and procedures and having a great attitude to work, we will invest in you and your development from day one. Flexible working options...
-
Host/Hostess - Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Tattu Full timeTattu is a luxury restaurant brand that offers a unique customer journey. As a key member of our team, you will be responsible for delivering exceptional service and creating a memorable experience for our guests.Our restaurant is known for its dramatic interiors, specialist cuisine, and young, fresh service style. We are looking for a talented individual...
-
Customer Experience Specialist
1 day ago
Edinburgh, Edinburgh, United Kingdom Aegon UK Full timeAegon UK is committed to helping people live their best lives. We strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.Salary: £27,200 - £40,800 per annumJob DescriptionWe are seeking an experienced Coaching and Development Manager to join our team. The successful candidate will be...
-
Customer Experience Director
4 days ago
Edinburgh, Edinburgh, United Kingdom Tesco Bank Full timeAbout Tesco BankTesco Bank, part of Barclays Bank UK Plc, is committed to serving our customers, communities, and planet a little better every day.As a CRM Manager, you will be leading on how communications help deliver commercial, customer, and business objectives. You'll bring the right stakeholders together to deliver and evolve ways of working.This role...
-
Customer Experience Support Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Search Full timePolish-Speaking Customer Service RoleWe are looking for a Polish-speaking customer service expert to join our team at Search. As a key member of our operations, you will be responsible for ensuring every customer experience is flawless from start to finish.Key Responsibilities:Manage customer accounts and build strong, lasting...
-
Barista - Customer Experience Specialist
4 days ago
Edinburgh, Edinburgh, United Kingdom CH&CO Full timeCompany OverviewWe are CH&CO, a leading catering company passionate about serving great food and providing exceptional customer experiences. Our team is dedicated to delivering high-quality services that exceed our customers' expectations.
-
Customer Experience Ambassador
6 days ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full timeWe're excited to announce an outstanding opportunity for Customer Service Executives at our Arnold Clark branch in Edinburgh, where you can help customers develop a passion for our products.Key BenefitsGenerous Salary: £25,000 - £30,000 per annum, based on experience33 Days' Holiday Allowance: A great chance to relax and rechargeRetail Discounts: Enjoy...
-
Customer Experience Advocate
2 days ago
Edinburgh, Edinburgh, United Kingdom Partner Retail Services Full timePartner Retail Services Limited is seeking a highly motivated Customer Experience Advocate to join our team in Edinburgh. As a Customer Experience Advocate, you will be responsible for delivering outstanding customer experiences, providing technical support, and showcasing our products.The estimated salary for this position is £27,000 - £33,000 per annum,...