Customer Experience Manager
3 weeks ago
At Lloyds Bank plc, we're seeking an experienced Customer Experience Manager to join our Core Banking and Payments Lab. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences across our business and commercial banking services.
As a Customer Journey Manager, you'll work closely with product owners, engineers, and other stakeholders to design and deliver positive outcomes for our customers. This will involve utilising your analytical skills to integrate insights from disparate data, processes, and systems relevant to the journey.
Key Responsibilities- Develop and maintain deep understanding of customer needs and preferences
- Collaborate with cross-functional teams to design and deliver customer-centric solutions
- Analyse data to identify opportunities for improvement and optimise customer experiences
With a strong background in UK financial services, you'll have experience mapping customer journeys and processes. You'll also have a solid understanding of change delivery principles and Agile development methodologies. A deep knowledge of digital, UX, and UI practices will be beneficial in this role.
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including a generous pension contribution, annual performance-related bonus, and share schemes.
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Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Strathberry Full timeAbout Strathberry:A luxury brand renowned for its exquisite leather goods, Strathberry offers a unique shopping experience for discerning customers. With a strong global presence, the brand has become a favorite among those seeking high-quality products and exceptional service.As a Customer Experience Manager at Strathberry, you will oversee the delivery of...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark Full timeAbout this roleJob OverviewWe are seeking a highly motivated and customer-focused Customer Experience Manager to join our team in the UK. The ideal candidate will be responsible for delivering exceptional customer experiences across our branches, ensuring customers receive outstanding support and guidance throughout their vehicle purchasing journey.Key...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom RIVER ISLAND Full timeRiver Island is committed to providing exceptional customer experiences and striving for excellence in all aspects of retail operations. We are seeking a Customer Experience Manager to lead our team and drive business growth.ResponsibilitiesLead a team of customer-facing professionals to deliver outstanding customer service.Develop and implement initiatives...
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Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Mapal Group Full timeWe are looking for an experienced Customer Experience Manager to join our team in Edinburgh. As a key member of our Customer Success team, you will play a vital role in building and sustaining trusted business partnerships with our larger and more strategic Customers.The successful candidate will have a minimum of 3 years professional experience in a...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full timeNight Supervisor Job DescriptionWe are recruiting a skilled Night Supervisor to oversee front desk operations during night hours. The successful candidate will be responsible for managing guest interactions, conducting nightly audits, and maintaining a high level of customer satisfaction.Main Tasks:Handle guest inquiries and resolve issues...
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Customer Experience Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full timeJob SummaryThe Caledonian Edinburgh is looking for an experienced Assistant Front Desk Manager to lead their Front Office Team. This role involves managing the day-to-day operations of the front office, ensuring that all guests receive exceptional customer service.Key Responsibilities:Operational Management: Supervise and support the Front Office Team to...
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Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Tesco Underwriting Ltd. Full time**Job Overview:**Tesco Bank, part of Barclays Bank UK Plc, is seeking a Senior Customer Value Manager to join their Help Me Borrow Acquisition team.The successful candidate will oversee all aspects of application journeys, collaborating across the matrix structure to achieve positive change for customers.With a focus on driving business growth, this role...
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Customer Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Talent Finder Jobs Full timeJoin Our TeamTalent Finder Jobs is a leading retailer group offering exciting career opportunities in the automotive sector.We are currently seeking a highly skilled Service Advisor to join our team.Key Responsibilities:Work closely with the aftersales team to ensure seamless customer service delivery.Use industry-leading software to manage workshops and...
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Customer Experience Transformation Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Limited Full timeAbout The RoleWe are seeking a highly skilled and experienced leader to join our team as a Customer Experience Transformation Manager. This is an exciting opportunity to drive transformation in our Contact Centre, leveraging new technologies to revolutionise how we support our customers and colleagues.Key ResponsibilitiesDevelop and implement strategies to...
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Customer Experience Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom KRM AG Full timeJob DescriptionTo achieve this, we are seeking an experienced Supervisor to lead our store team in delivering excellent customer service and maintaining high standards of security.The ideal candidate will have strong communication skills and be able to build relationships with customers and colleagues alike.
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Customer Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Sofology Full timeJob DescriptionThe successful candidate will be responsible for leading our store team to deliver outstanding customer experiences. This includes coaching and motivating our sales staff to meet and exceed sales targets, managing stock levels and inventory, and ensuring that our stores are always well-presented and welcoming to our customers.Required Skills...
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Customer Experience Strategist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Sainsbury's Bank Full timeAbout the RoleWe are seeking a Senior Customer Experience Manager to play a key role in ensuring customers remain informed, engaged and that good customer outcomes are maintained through transformation. Working as part of a team of communications and customer outcomes professionals, you will manage the development and delivery of the customer communications...
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Customer Experience Director
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full timeRetail Excellence in EdinburghWe are seeking a results-driven Retail Manager to lead our boutique store in Edinburgh and drive sales growth through exceptional customer service.About the Role:The ideal candidate will have experience managing a high-end retail environment, with a proven track record of achieving sales targets and building strong relationships...
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Customer Experience Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom ALLSAINTS Full time**Job Description**We are seeking a Customer Experience Lead to join our team at AllSaints. As a key member of our store management team, you will be responsible for delivering exceptional customer service, leading and managing a team of stylists, and driving sales growth.**Key Responsibilities**Lead and manage a team of stylists to achieve sales targets and...
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Customer Service Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark Group Full timeAbout the RoleWe are currently seeking a highly skilled Customer Service Executive to join our team at Arnold Clark's Edinburgh Seafield MG branch. This is an exciting opportunity for individuals who possess excellent customer service skills and a passion for delivering outstanding experiences.The successful candidate will be responsible for providing...
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Customer Experience Champion
4 weeks ago
Edinburgh, Edinburgh, United Kingdom AEGON Full timeAEGON is one of the biggest providers of financial wellbeing products in the world. As a Platform Administrator, you will play a vital role in helping customers manage their financial wellbeing through our online service.About the RoleThe successful candidate will answer calls from customers and help them use the Aegon Platform to manage their money. You...
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Customer Experience Director
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Moxy Edinburgh Fountainbridge Full timeTake Charge as a Bar Manager at Moxy Edinburgh FountainbridgeWe are seeking a dynamic Bar Manager to lead our team and drive business growth. As a key member of our hospitality team, you will be responsible for developing and implementing strategies to increase sales, improve customer satisfaction, and enhance the overall guest experience.Salary: £45,000 -...
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Customer Experience Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Greenbean Full timeKey ResponsibilitiesAs a Customer Experience Lead, you will be responsible for delivering exceptional service to each person you interact with, working closely with firms to maximise customer experience.You will also be proactive in finding other ways of doing things, managing and planning your own workload while supporting a team, resolving issues when they...
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Director of Customer Experience
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Talbots Full timeJob DescriptionTalbots is seeking a highly skilled Customer Experience Director to join our team in driving sales and service excellence. This role offers a competitive salary of $$$65,000 - 80,000 annually.About the Role:Develop and maintain a culture of exceptional customer experiences through meaningful interactions and relationships.Provide personalized...
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Customer Experience Service Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom AEGON Full timeCustomer Platform Support SpecialistAegon provides a range of financial wellbeing products to almost 4 million customers in the UK.We are seeking an experienced customer service professional to join our team as a Platform Administrator.Your primary responsibility will be to provide top-notch customer support, ensuring seamless interactions and efficient...