Customer Conduct Specialist

Job DescriptionWe are seeking a Customer Conduct Specialist to join our team at Hastings Direct. As a key member of our conduct and compliance function, you will play a vital role in ensuring we deliver good outcomes for our customers.Carrying out assessments and gap analysis against FCA regulations and updates, competitor and market benchmarking, and other...

**About Hastings Direct:**We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.The salary for this role is £60,000 per annum, which reflects our commitment to attracting and retaining top talent. We offer competitive salaries based on experience and qualifications.As a Customer Conduct Lead at Hastings...

Job DescriptionAre you a highly motivated and experienced professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We're looking for an Operational Conduct Specialist to join our team in Leicester or Bexhill-on-Sea (Hybrid).As an Operational Conduct Specialist, you'll play a key role in ensuring that...

Role OverviewWe are seeking a highly skilled Customer Conduct Lead to join our team at Hastings Direct. In this role, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance.About UsHastings Direct is a digital insurance provider with...

Job TitleWe are looking for an Insurance Conduct Specialist Lead to join our team at Hastings Direct. This is a hybrid role that combines office and remote work, with locations in Leicester and Bexhill-on-Sea.Job DescriptionThe successful candidate will lead our customer conduct initiatives, focusing on excellent customer interactions and outcomes. Key...

About Hastings DirectWe're a dynamic and innovative company, committed to delivering exceptional customer experiences through our digital insurance products. Our 4Cs culture is built on collaboration, courage, clarity, and commitment, and we're passionate about making a positive impact in the lives of our customers and employees.Role OverviewWe're seeking an...

Job Summary:We are looking for a highly skilled Conduct and Compliance Lead to join our team at Hastings Direct. As a key member of our conduct and compliance function, you will play a vital role in ensuring we deliver good outcomes for our customers.Carrying out assessments and gap analysis against FCA regulations and updates, competitor and market...

Key ResponsibilitiesAs a Conduct and Outcome Expert at Hastings Direct, you will be responsible for ensuring the company's compliance with regulatory requirements, particularly in relation to Consumer Duty regulations and vulnerability guidance. This will involve:Conducting regular gap analysis and audits to identify areas of non-compliance.Developing and...

Job Title: Vulnerable Customer SpecialistWe are looking for a talented and detail-oriented Vulnerable Customer Specialist to join our team at Hastings Direct. In this role, you will be responsible for ensuring that all customers receive good outcomes and that risks of harm are mitigated.Your key responsibilities will include:Working with business areas to...

About the RoleThis is an exciting opportunity for someone to develop a career in the insurance industry as a Customer Service Specialist.As a Customer Service Specialist, you will be responsible for actively listening to customer queries, working with them to fact find and understand any changes to their policy details and circumstances.You will utilize...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

At Hastings Direct, we're passionate about delivering good customer outcomes and driving our growth sustainably. As a Customer Outcome Specialist, you will play a crucial role in ensuring our business practices meet regulatory requirements and drive customer satisfaction.This is an exciting opportunity to work closely with various business areas, gathering...

About UsHastings Direct is a pioneering digital insurance provider committed to innovation and excellence. Our goal is to become the top insurer in the UK by harnessing the power of data and technology.Job DetailsWe are seeking a highly skilled Customer Intelligence Specialist to join our team. As a key member of our analytics team, you will be responsible...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

About the Role:As a Customer Service Specialist in our Retentions department, you will play a crucial role in building strong relationships with customers and resolving their queries and complaints efficiently.Your primary responsibility will be to provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...

Job OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.About the RoleWe're looking for a skilled Customer Conduct Lead to join our team in Leicester or...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in data and tech capabilities over the past few years, nurturing our 4Cs culture.About the RoleWe're looking for a skilled individual to lead our efforts in supporting customers in vulnerable...

Job OverviewWe're seeking a Customer Success Director to join our team at Hastings Direct. As a hybrid workplace leader, you'll play a key role in driving business growth and excellence while promoting a positive work-life balance.About the RoleThe successful candidate will be responsible for leading our customer conduct initiatives, ensuring seamless...

About the RoleHastings Direct Careers is seeking a highly skilled Customer Policy Validator to join their team. As a key member of the fraud prevention team, you will be responsible for validating customer policies and ensuring they hold accurate and relevant information.The ideal candidate will have excellent analytical and communication skills, with the...

About Hastings Direct">We are a leading insurance provider, dedicated to delivering exceptional customer experiences. We're currently seeking a skilled Customer Representative to join our Retentions department.">Job Summary">This role involves working closely with customers to resolve queries and provide tailored solutions. You will be responsible for...