Customer Intelligence Specialist

Data Science RoleWe are seeking a highly skilled Customer Intelligence Manager to join our team at Hastings Direct. In this role, you will be responsible for generating actionable insights that identify improvement opportunities in line with business goals through root cause analysis.As a key member of our data science team, you will work closely with big...

About the RoleWe are looking for a Business Intelligence Specialist to join our team. As a key member of our data team, you will be responsible for designing and implementing data solutions that drive business value.You will work closely with stakeholders to understand their needs and develop data products that meet those needs.Your primary focus will be on...

About UsHastings Direct is a leading digital insurance provider with a strong presence in the UK market. Our company culture values innovation, collaboration, and customer-centricity.Job DescriptionWe are looking for a skilled Senior Business Analyst - Customer Intelligence to join our team. The successful candidate will be responsible for developing and...

About the RoleWe are looking for an experienced Senior Data Analyst - Customer Intelligence to join our team at Hastings Direct Careers. In this role, you will be responsible for designing, developing, and implementing data-driven solutions to support business decision-making. You will collaborate with cross-functional teams to ensure the accuracy of ETL...

Your RoleYou will be responsible for collecting, analyzing, and interpreting complex data sets to inform business strategy. Your findings will drive decision-making across various departments, from product development to marketing and customer experience.Key ResponsibilitiesCollect and analyze large data sets to identify trends and patternsDevelop and...

Hastings Direct is seeking a highly skilled Business Intelligence Analyst - Forecasting to join our team in Leicester or Bexhill. As a key member of our business intelligence team, you'll be responsible for developing and owning medium to long-term budget plans, working with key stakeholders to gather valuable insights, and providing data-driven forecasts to...

About the JobHastings Direct is a fast-growing, agile, digitally focused general insurance provider of products and services to over 3 million customers.We're looking for a Senior Business Intelligence Developer to join our team, someone who can take ownership of delivering analytical projects and building data products and tools that enable business teams...

Do you want to be part of a pioneering organization that's pushing the boundaries of what's possible in the insurance industry? Look no further than Hastings Direct, a leading digital insurance provider with a bold vision for the future.We're seeking a seasoned Director of Business Intelligence to join our team, someone who can leverage their expertise in...

About the RoleThis is an exciting opportunity for someone to develop a career in the insurance industry as a Customer Service Specialist.As a Customer Service Specialist, you will be responsible for actively listening to customer queries, working with them to fact find and understand any changes to their policy details and circumstances.You will utilize...

Company Overview:Hastings Direct is a leading digital insurance provider with a strong commitment to customer satisfaction.We're seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team in Leicester or Bexhill-on-Sea (Hybrid). As a key member of our working group, you'll play a crucial role in ensuring that all change plans support customers in...

Job Title: Vulnerable Customer SpecialistWe are looking for a talented and detail-oriented Vulnerable Customer Specialist to join our team at Hastings Direct. In this role, you will be responsible for ensuring that all customers receive good outcomes and that risks of harm are mitigated.Your key responsibilities will include:Working with business areas to...

Hastings Direct Overview:We're a leading digital insurance provider in the UK, committed to delivering exceptional customer experiences. With a strong focus on innovation and technology, we've invested heavily in our data and analytics capabilities.Senior Analyst, Technology Role:This is an exciting opportunity for a skilled Senior Analyst to join our...

At Hastings Direct, we're passionate about delivering good customer outcomes and driving our growth sustainably. As a Customer Outcome Specialist, you will play a crucial role in ensuring our business practices meet regulatory requirements and drive customer satisfaction.This is an exciting opportunity to work closely with various business areas, gathering...

About the RoleWe are looking for a highly skilled Senior Analyst to join our Customer Insight team at Hastings Direct Careers.The successful candidate will have extensive experience in data analysis, data visualization, and data mining, with a strong understanding of data management principles and practices.A competitive salary of £60,000 - £70,000 per...

Key Responsibilities:Evaluate and enhance ETL processes for Customer Insight data ingestion, transformation, and loading.Collaborate with analytics teams to ensure seamless integration of data insights.

About Hastings DirectHastings Direct is a digital insurer dedicated to delivering great products and services to our customers. With a strong focus on innovation, we've invested heavily in our data and technology capabilities. Our 4Cs culture prioritizes colleague satisfaction, customer experience, company growth, and community involvement. As a Senior...

Job SummaryHastings Direct is looking for a skilled Leads and Customer Advocacy Specialist to join our team in Leicester or Bexhill-on-Sea.About Us:We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.About You:You will be responsible for identifying and developing leads to drive business growth.You will...

Job DescriptionWe are seeking a Customer Conduct Specialist to join our team at Hastings Direct. As a key member of our conduct and compliance function, you will play a vital role in ensuring we deliver good outcomes for our customers.Carrying out assessments and gap analysis against FCA regulations and updates, competitor and market benchmarking, and other...

Role OverviewHastings Direct is a leading digital insurance provider seeking a skilled Claims Commercial Analyst to join our team. As a key member of our commercial claims function, you will play a vital role in driving business growth and improving customer outcomes.About the RoleThis exciting opportunity is based in Bexhill or Leicester (Hybrid) and offers...

About the Role:As a Customer Service Specialist in our Retentions department, you will play a crucial role in building strong relationships with customers and resolving their queries and complaints efficiently.Your primary responsibility will be to provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...