Customer Intelligence Manager
2 months ago
We are seeking a highly skilled Customer Intelligence Manager to join our team at Hastings Direct. In this role, you will be responsible for generating actionable insights that identify improvement opportunities in line with business goals through root cause analysis.
As a key member of our data science team, you will work closely with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
Your goal will be to build data products and tools that enable business teams and analytical functions to drive value.
A strong background in owning and delivering analytical projects is essential, as well as proven skills in MS Office applications, programming languages, and visualization tools.
We offer a competitive salary of £60,000 - £90,000 per annum, flexible working arrangements, and a range of benefits including health care cash plan, pension contribution match, and life assurance cover.
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Customer Intelligence Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout UsHastings Direct is a pioneering digital insurance provider committed to innovation and excellence. Our goal is to become the top insurer in the UK by harnessing the power of data and technology.Job DetailsWe are seeking a highly skilled Customer Intelligence Specialist to join our team. As a key member of our analytics team, you will be responsible...
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Senior Business Analyst
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout UsHastings Direct is a leading digital insurance provider with a strong presence in the UK market. Our company culture values innovation, collaboration, and customer-centricity.Job DescriptionWe are looking for a skilled Senior Business Analyst - Customer Intelligence to join our team. The successful candidate will be responsible for developing and...
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Senior Data Analyst
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full timeAbout the RoleWe are looking for an experienced Senior Data Analyst - Customer Intelligence to join our team at Hastings Direct Careers. In this role, you will be responsible for designing, developing, and implementing data-driven solutions to support business decision-making. You will collaborate with cross-functional teams to ensure the accuracy of ETL...
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Customer Insights Manager
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Careers Full timeAbout the RoleWe are looking for a highly skilled Senior Analyst to join our Customer Insight team at Hastings Direct Careers.The successful candidate will have extensive experience in data analysis, data visualization, and data mining, with a strong understanding of data management principles and practices.A competitive salary of £60,000 - £70,000 per...
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Senior Business Intelligence Developer
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the JobHastings Direct is a fast-growing, agile, digitally focused general insurance provider of products and services to over 3 million customers.We're looking for a Senior Business Intelligence Developer to join our team, someone who can take ownership of delivering analytical projects and building data products and tools that enable business teams...
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Director of Business Intelligence
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeDo you want to be part of a pioneering organization that's pushing the boundaries of what's possible in the insurance industry? Look no further than Hastings Direct, a leading digital insurance provider with a bold vision for the future.We're seeking a seasoned Director of Business Intelligence to join our team, someone who can leverage their expertise in...
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Customer Intelligence Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeYour RoleYou will be responsible for collecting, analyzing, and interpreting complex data sets to inform business strategy. Your findings will drive decision-making across various departments, from product development to marketing and customer experience.Key ResponsibilitiesCollect and analyze large data sets to identify trends and patternsDevelop and...
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Insurance Industry Expert
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct Overview:We're a leading digital insurance provider in the UK, committed to delivering exceptional customer experiences. With a strong focus on innovation and technology, we've invested heavily in our data and analytics capabilities.Senior Analyst, Technology Role:This is an exciting opportunity for a skilled Senior Analyst to join our...
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Business Intelligence Professional
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout Hastings DirectHastings Direct is a digital insurer dedicated to delivering great products and services to our customers. With a strong focus on innovation, we've invested heavily in our data and technology capabilities. Our 4Cs culture prioritizes colleague satisfaction, customer experience, company growth, and community involvement. As a Senior...
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Customer Insights Manager
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time**Job Description**Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We are looking for a highly skilled Customer Insights Manager to join our team.The successful candidate will have a strong analytical background and experience working with large datasets. You will be responsible for...
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Business Intelligence Expert
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.We have made huge investments in our data and tech capabilities over the past few years.Our vision is to drive business growth through data-driven insights, and we're looking for a talented Senior Analyst - Customer Insights to help us achieve...
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Claims Business Intelligence Analyst
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeRole OverviewHastings Direct is a leading digital insurance provider seeking a skilled Claims Commercial Analyst to join our team. As a key member of our commercial claims function, you will play a vital role in driving business growth and improving customer outcomes.About the RoleThis exciting opportunity is based in Bexhill or Leicester (Hybrid) and offers...
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Strategic Business Intelligence Professional
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct: Unlocking Customer InsightsWe're committed to delivering exceptional customer experiences and achieving unparalleled growth in the UK insurance market. To succeed, we need talented professionals who can analyze complex data sets and drive informed business decisions.Job Summary:Join our team as a Senior Analyst and leverage your expertise in...
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Customer Experience Advocate
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeHastings Direct is seeking a highly skilled and motivated individual to join our Retentions department as a Customer Experience Advocate. In this role, you will play a key part in ensuring that our customers receive the best possible service and support throughout their journey with us.Job Description:Work closely with customers to identify and resolve...
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Vulnerable Customer Advocate
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout the Role:As a Vulnerable Customer Advocate at Hastings Direct, you'll work closely with representatives across the business to align change plans and manage risks. Your expertise will be invaluable in creating a network of champions to support colleagues with complex cases.In this challenging yet rewarding position, you'll produce assessments and...
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Customer Conduct Strategist
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full time**About Hastings Direct:**We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.The salary for this role is £60,000 per annum, which reflects our commitment to attracting and retaining top talent. We offer competitive salaries based on experience and qualifications.As a Customer Conduct Lead at Hastings...
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Vulnerable Customer Advocate
1 month ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob OverviewWe are seeking a dedicated individual to lead our efforts in supporting customers in vulnerable circumstances. As a Vulnerable Customers Lead, you will play a critical role in ensuring that our company provides excellent service and care to those who need it most.About the RoleThis is an exciting opportunity to join our team at Hastings Direct...
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Customer Service Expert
3 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeCompany Overview:Hastings Direct is a leading provider of insurance solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about helping individuals achieve their career goals and develop a successful career in the insurance industry.Salary: £24,500 per annum, plus benefits and opportunities for further salary...
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Customer Service Advocate
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeJob Title: Customer Service AdvocateWe are seeking a highly skilled and dedicated Customer Service Advocate to join our team at Hastings Direct. As a key member of our working group, you will play a crucial role in ensuring that all change plans support customers in vulnerable circumstances.Your responsibilities will include:Leading the working group of...
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Customer Conduct Specialist
4 weeks ago
Bexhill, East Sussex, United Kingdom Hastings Direct Full timeAbout Our Regulatory Compliance TeamOur team is responsible for ensuring that our business operations align with the latest regulatory requirements and industry best practices. We are seeking a highly skilled professional to join our team as a Customer Conduct Lead.Key Responsibilities:Conduct thorough assessments of our business processes to identify areas...