Customer Intelligence Manager

About Hastings DirectHastings Direct is a leading digital insurance provider in the UK, committed to delivering exceptional customer service and support.Job DescriptionWe are seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team as an Insurance Claims Handler. The successful candidate will be responsible for managing a portfolio of...

Job SummaryWe are seeking a highly skilled Customer Outcomes Executive to join our team at Hastings Direct. This role will focus on supporting the outcomes of the day-to-day operational function of our business for our Telematics customers.Key ResponsibilitiesEnsure customers have a great experience due to the role holder's focus on quality of actions taken...

Job DescriptionJob Title: Transformation ManagerLocation: Leicester or Bexhill-on-Sea (Hybrid)About the Role:We are seeking an experienced Transformation Manager to lead and manage end-to-end transformation projects and programmes. The successful candidate will partner with Commercial and Operational leads to define delivery requirements and success...

About the Role:You will be a key member of our growing lending operations team, responsible for managing inbound customer inquiries and resolving issues efficiently. Your excellent communication skills and passion for customer service will be essential in delivering a positive experience for our customers.Key Responsibilities:Handling inbound and outbound...

About UsHastings Direct is a digital insurance provider with a growing unsecured lending business. Our competitive product offers customers guaranteed eligibility and real rates through price comparison websites.We're looking for customer-focused individuals to join our lending team, where you'll be responsible for managing inbound queries from point of...

At Hastings Direct, we're expanding our unsecured lending business and seeking individuals with a passion for customer service to join our team. As a Customer Service Representative, you'll be responsible for managing inbound calls, emails, and making outbound calls to resolve customer queries efficiently.You will be working closely with the Underwriting &...

Job SummaryHastings Direct is seeking a skilled Customer Claims Handler to join our team. As a Customer Claims Handler, you will be responsible for providing support to customers who have been involved in a road traffic accident, regardless of fault.Key ResponsibilitiesManage a portfolio of policyholder's total loss claims through to settlement.Make and...

About the RoleWe are seeking a skilled Customer Claims Resolution Specialist to join our team at Hastings Direct. This is an exciting opportunity to work in a fast-paced environment and provide exceptional support to our customers who have been involved in a road traffic accident.Key ResponsibilitiesManage a portfolio of policyholders' total loss claims...

Unlock Opportunities in Customer ServiceHastings Direct, a leading digital insurance provider and growing unsecured lending business, seeks talented individuals to join its expanding team. As a key member of our lending operations team, you will play a vital role in delivering exceptional customer experiences.We are looking for individuals with a passion for...

Customer Excellence LeaderWe're a digital insurance provider with ambitious plans to become the UK's leading market player.Develop and execute strategies to achieve exceptional customer outcomes and quality standards.Create a coaching and performance management culture within your team, fostering growth and empowerment.Key Skills:Demonstrable leadership...

Opportunity to Make a Real ImpactWe are seeking an experienced and skilled Financial Crime Investigator to join our team in the UK. As a key member of our claims department, you will play a vital role in detecting and preventing financial crime within our home insurance operations.About the RoleConduct thorough investigations into suspected cases of...

Unlock Your Potential in a Dynamic Commercial RoleWe're seeking a talented Commercial Executive to join our team at Hastings Direct. As a key member of our commercial function, you will play a vital role in driving business growth and success.Key Responsibilities:Analyse market intelligence and track key performance indicators to identify areas of commercial...

Job SummaryWe are seeking a skilled Retail Security Officer to join our team at Mitie. As a key member of our retail security team, you will play a crucial role in ensuring the safety and security of our clients' premises.Deliver exceptional customer service and create a safe shopping environment by:Providing industry leading customer service to exceed...

Company OverviewHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture.We're proud of the journey we're on as a company and know that our continued success will rely on the...

Company OverviewWe are Hastings Insurance Services Ltd, a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.Job DescriptionWe’re seeking an experienced Group Financial Reporting Accountant to join our team. As a key member of our accounting operations team, you will be responsible for preparing statutory...

About the RoleWe are seeking a talented Transformation Lead to join our team at Hastings Direct. As a key member of our organization, you will be responsible for leading and managing end-to-end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria.Key...

As a Store Operations Manager at Tesco Partners, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive an exceptional shopping experience. Your key responsibilities will include:Key Responsibilities:Coordinating the team to deliver a clean, well-stocked store that exceeds customer expectationsProviding...

We're a leading digital insurance provider in the UK, aiming to be the best and biggest in the market.With significant investments in data and tech capabilities, we're nurturing a culture that drives customer satisfaction and business growth.As a key member of our team, you'll oversee claims operations, ensuring seamless customer experiences and exceptional...

About the RoleWe are seeking a skilled Pricing Development Manager to lead our Telematics algorithm, spanning management of the data to make it useable across the business right the way through to enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing.Key ResponsibilitiesDevelop and implement...

About the RoleThis is a unique opportunity for someone who enjoys working with people and has a background in administration and customer service to join our retirement development as a Residential Lodge Care Manager.The role involves managing the day-to-day operations of the lodge, including co-ordinating activities, overseeing maintenance, and providing...