Conduct and Compliance Lead
4 days ago
Job Summary:
We are looking for a highly skilled Conduct and Compliance Lead to join our team at Hastings Direct. As a key member of our conduct and compliance function, you will play a vital role in ensuring we deliver good outcomes for our customers.
- Carrying out assessments and gap analysis against FCA regulations and updates, competitor and market benchmarking, and other industry best practice.
- Working closely and collaboratively with business areas to gather and review evidence of regulatory compliance, summarizing key points and any areas of concern.
- Agreeing actions with business areas that will improve customer outcomes and reduce the risk of harm, tracking the delivery of these actions through to completion.
- Providing clear and concise reporting for Senior Management, including customer outcome assessments activity updates and outputs, and taking ownership of agreed change and improvement deliverables.
- Embedding customer conduct and outcome oversight knowledge across the business, developing communications, and working closely with Learning and Development to create learning materials to ensure all colleagues understand what is expected of them.
- Working closely with all business areas, including analytics teams, root cause teams, and 2nd/3rd lines, in the delivery of a business-wide approach to customer outcome oversight.
What We Offer:
We offer a competitive salary (based on experience, up to £70,000) plus a range of benefits, including flexible working options, a comprehensive benefits package, and opportunities for career growth and development.
About Us:
Hastings Direct is a leading digital insurance provider with a strong commitment to customer outcomes. We are passionate about delivering excellent customer service and strive to be the best and biggest in the UK market.
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