FCA Governance Lead
3 weeks ago
At Hastings Direct, we take pride in providing excellent products and services to our customers. To ensure that we continue to meet their high expectations, we need a skilled professional to join our team as a Customer Conduct Lead.
Key Responsibilities:
- Conduct thorough assessments of our business processes to identify areas for improvement and ensure compliance with regulatory requirements.
- Work closely with various business areas to gather evidence of regulatory compliance and summarize key findings and recommendations.
- Agree on actions with business areas to improve customer outcomes and reduce the risk of financial harm.
- Provide regular reporting to senior management on customer outcome assessments and activity updates.
- Embed customer conduct knowledge across the business by developing communications and learning materials.
About You:
We are looking for someone with a good understanding of Consumer Duty regulations and vulnerability guidance. You should be able to interpret regulatory requirements and apply them practically to different business areas. Experience in interpreting and questioning data is also essential.
What We Offer:
- An attractive salary based on experience (£60,000 - £80,000 per year)
- Flexible working arrangements to suit your needs
- A competitive bonus scheme based on individual performance and company goals
- A range of benefits including life assurance, pension contribution match, and access to private healthcare
- Ongoing training and development opportunities to help you grow in your career
Hastings Group is an equal opportunities employer and welcomes applications from all qualified candidates.
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