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Hospital Administrator

1 month ago

Hatfield, Hertfordshire, United Kingdom One Healthcare Partners Limited Full time

Hospital Receptionist Job Description

We are seeking a skilled and enthusiastic Hospital Receptionist to join our team at One Hatfield Hospital. As a key member of our front-of-house team, you will provide an efficient and welcoming service to patients and visitors.

Main Responsibilities:

  • Manage patient bookings, admissions, and reception duties, ensuring a smooth and efficient experience for all patients and visitors.
  • Process payments, prepare documents, and complete forms as required by department procedures and business needs.
  • Liaise with internal and external customers, providing excellent communication and customer service skills.
  • Ensure all incoming calls are answered promptly and professionally, adhering to company best practices.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Verify patient medical insurance details prior to admission.
  • Perform general office duties and other tasks as required by the department lead.

Requirements:

  • Minimum GCSE education or equivalent.
  • Proven ability to work effectively in a team environment and independently as required.
  • Previous administration experience in a business or healthcare sector environment.
  • 2 years relevant experience within an administrative or customer services role.

Desirable Skills:

  • Excellent customer service skills and awareness.
  • Strong interpersonal and communication skills.
  • Ability to work under pressure and meet tight deadlines.
  • Flexible attitude and approach to the role.
  • Good computer skills and confidence in using a range of software.
  • Excellent organisational skills.
  • Ability to work as a team member.
  • Excellent written and verbal communication skills.
  • Flexibility and adaptability to meet the changing needs of the business.

About One Hatfield Hospital:

One Hatfield Hospital is a leading private hospital in Hertfordshire, providing specialist rehabilitation physiotherapy and outpatient diagnostic facilities. We are part of the Phoenix Hospital Group, a leading London-based private healthcare group.

We are committed to building a diverse and inclusive working environment, and we strive to create a workforce that reflects the communities we serve. We are proud to be an equal opportunities employer.

Any offers of employment will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.