Reservations Officer

3 weeks ago

Hatfield, United Kingdom One Healthcare Full time

**Reservations Officer**

One Healthcare, a Private Hospital Group, based in Hatfield, Hertfordshire, is looking for a Reservations Officer to join our friendly team.

As our Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

- Managing appointments
- Processing new referrals
- Administration of the clinics.

You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.

You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.

**Hours**: 37.5 hours, Monday to Friday. Shifts will be between 8am and 6pm.

**Salary**: Negotiable, dependent on skillset and experience

**Reservations Officer**

Reporting to the Reservation & Medical Records Lead, as a Reservations Officer you will provide an outstanding service to patients and potential patients.

You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery.

The role will involve:

- Informing patients of their booking and admission by means of a computer generated letter and information pack;
- Management of generic mailboxes;
- Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system;
- Supporting with switchboard.

**Qualifications**
- Minimum G.C.S.E. education or equivalent, including English and Maths

**Experience**
- Proven ability to work effectively in a team environment and independently as required
- Relevant experience within an administrative or customer service role, including dealing with patients
- Experience in a private healthcare environment

**Skills**
- Patient orientated with a focus on continuous service improvement.
- A good team player with a collaborative approach to achieving goals.
- Competent using IT systems.
- Enthusiastic and passionate.
- Ability to work well under pressure.
- Demonstrable customer service skills and awareness.
- Able to work under pressure and to meet tight deadlines.
- Flexible attitude and approach to the role.
- Organisational skills
- Excellent written and verbal communication skills

**Desirables**
- Previous health sector experience
- Previous experience in reservations

**Reservations Officer**

**About the Hospital**

One Hatfield Hospital is Hertfordshire's newest private hospital and has the very latest technology ensuring that our operating theatres provide patients and employees with the very best environment to keep them safe and free from infection.

Our private hospital is home to the latest theatres, luxury en-suite bedrooms, specialist rehabilitation Physiotherapy and outpatient diagnostic facilities including fast-track access to X-ray, CT, MRI and ultrasound.

**Reservations Officer**

**Our Recruitment Process**

At One Hatfield Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Hatfield Hospital reserves the right to remove job adverts before the closing date

**Reservations Officer**

**Covid-19**

The health and well-being of our patients and staff is our priority at One Healthcare and vaccination offers the best protection against the Covid-19 virus.

We strongly encourage the vaccination uptake as this remains the best line of defence against Covid-19, keeping both our patients and employees safe.

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