Welcome Host

**We are Grange **

Grange has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests.

We are a progressive and innovative group who strives to deliver excellence to our associates.

Grange is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Motorparks, Invicta Motors and SOGO Mobility.

**Join the journey #engageyourcareer**

**Becoming a Welcome Host & Administrator for Grange at Aston Martin & McLaren at Hatfield**

The perfect role for people who enjoy **welcoming **and **interacting **with a mixture of guests using their own **solution driven** flair, **administration **and **organisational skills** to ultimately deliver their **unique world class experience**, within the amazing **Aston Martin** and **McLaren **showroom

We are a progressive and innovative group who strives to deliver excellence to our associates.

**Looking after Our Associates all the other perks**
- **Salary of £24,700 **depending on experience
- **Associate Assistance Programme (inc. counselling, GP Service, Physio Advice, Helpline)**:

- **Cycle to Work Scheme**:

- the company operates this scheme, to support our associate’s health and wellbeing, and our focus on the environment.
- **23 days annual leave**- for all associates plus the 8 Bank Holidays.
- **Long Term Service Awards **and **Annual Associate Recognition Awards **-These awards are for our fantastic associates as a recognition initiative.
- **Associate** **Discounts for MOT’s Parts, service, and Sales - **Associates haveaccess to some amazing discounts not forgetting our **Associate Family discount **too**.**:

- **Vehicle Flexi-lease affinity scheme with SOGO Mobility - **this offer is available to all associates.
- **Life Insurance Benefit **- is provided to every associate after 3 months service
- **Annual Associate Engagement Survey**:

- **‘Women in Cambria’ network INSPIRE**

**It’s all about you turn the ordinary into the extraordinary**

You have experience as a **Welcome Host or Receptionist** within a **retail environment **or relevant demonstrable experience in a similar type of role, along with exceptional **administration **skillsbut especially you have brilliant **attention to detail** and **organisational **skills that match

Your manner on the telephone is **welcoming and helpful** and you are the upmost **professional in all situations.**

You are **very confident** on the **computer,** with a **good level of literacy and numeracy**. Have brilliant working knowledge of **Microsoft Office** with **excellent IT skills**. Deliver on all deadlines and processes requirements.

Your **positive** and **can-do attitude** demonstrates **excellent customer service **skills, with an **enthusiastic** and **respectful** approach to deliver your work with a high level of i**ntegrity **and a **drive to succeed**

**What does a normal day look like?**

Working 8.30am - 6.00pm, Monday to Friday means a normal day is always different from both yesterday and tomorrow

**Key Responsibilities and Duties **(list not exhaustive)
- Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible. Building a rapport.
- Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
- Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred. Ensuring the guest is reassured that appropriate action will be taken.
- Maintain the reception/guest areas in accordance with dealership standards and identified guest needs.
- Maintain adequate supplies of Guest hospitality stock and dealership stationery.
- Process incoming and outgoing post, ensuring it is appropriately date stamped/franked in line with management requirements. Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.
- Maintain guest enquiry records/telephone logs in order to provide statistical information on guest visiting patterns as required.
- Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
- Provide administrative support to dealership departments as required, including assistance with mail shots.
- A successful Welcome Host & Administrator will always deliver a world class service, with professionalism and integrity.

**We are at the top of our game**
- **Grange and Cambria Automobiles are an equal opportunities employer.**_
- **Your data will be held in line with the General Data Protection Regulations 2018.**_

**Job Types**: Full-time, Permanent

**Salary**: £24,700.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Abil