Customer Service Representative

4 weeks ago


Hatfield, Hertfordshire, United Kingdom Smart10 Ltd Full time

Job Title: Customer Service Representative
Salary: £23,000 per annum
Location: Hatfield
Contract: Permanent
Hours: Monday to Friday – 8:00am – 4:30pm or 10:00am – 6:30pm and Saturday shift 9:00am – 1:00pm on a rota basis

COMPANY PROFILE
Smart10 Ltd is a fast-growing and successful SME in the insurance industry. We are seeking a Customer Service Representative to join our team. If you have excellent customer service skills, a great work ethic, and are enthusiastic, this could be the perfect role for you.

SKILLS REQUIRED

  1. Confident and personable telephone manner
  2. Excellent customer service skills gained from office-based, retail or hospitality environments
  3. Good attention to detail
  4. Competent with Microsoft Packages
  5. Upbeat, enthusiastic and proactive

RESPONSIBILITIES

  1. Handling inbound customer service enquiries from both new and existing customers
  2. Updating customer records and setting up new policies
  3. Issuing renewal documentation to customers
  4. Making outbound calls to customers and clients
  5. Completing the administration process for insurance plans, including setting up, cancellations and postal communications
  6. Ensuring all documentation is sent out to customers and clients in the set time frames
  7. Escalating any complaints to senior members of the team
  8. Staying in line with GDPR and FCA regulations

COMPANY BENEFITS

  1. 22 days holiday + bank holidays
  2. Private healthcare & Eyecare
  3. Free parking onsite
  4. Company social events
  5. Career progression opportunities
  6. Pension scheme
  7. Lovely offices, with nice breakout areas, pool table etc.

Thank you for your interest in this vacancy. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.



  • Hatfield, Hertfordshire, United Kingdom Get Golfing CIO Full time

    At Get Golfing CIO, we are seeking a skilled and enthusiastic Front of House staff member to join our team at Mill Green golf club. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record in a similar customer-facing role.Key ResponsibilitiesGreeting and Welcoming CustomersProviding information and...


  • Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full time

    Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key Responsibilities:Deliver exceptional customer...


  • Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full time

    Deliver Exceptional Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily...


  • Hatfield, Hertfordshire, United Kingdom DigiHaul Full time

    Job DescriptionAre you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our Future is digital, and Our Future is NOW This is your opportunity to join our incredible team and help transform the way the transport industry works.Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When...


  • Hatfield, Hertfordshire, United Kingdom Get Golfing CIO Full time

    At Get Golfing CIO, we are seeking a skilled Front of House staff member to join our team at Mill Green golf club. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record in a similar customer-facing role.Key ResponsibilitiesProvide a warm and welcoming experience for customers, ensuring their needs are...


  • Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full time

    About the RoleWe are seeking a skilled Customer Advisor to join our team at Pavers Shoes in Galleria Designer Outlet, Hatfield. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key ResponsibilitiesDeliver exceptional customer service and...


  • Hatfield, Hertfordshire, United Kingdom DigiHaul Full time

    Job DescriptionWe are seeking a skilled Customer Service Advisor to join our team at DigiHaul, a leading digital freight business in the UK. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Act as the first point of contact...


  • Hatfield, Hertfordshire, United Kingdom Get Golfing CIO Full time

    At Get Golfing CIO, we are seeking a skilled and enthusiastic Front of House staff member to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong ability to work effectively in a fast-paced environment.Key ResponsibilitiesProviding a warm and welcoming experience for customers, ensuring their needs...


  • Hatfield, Hertfordshire, United Kingdom Pavers Shoes Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Galleria Designer Outlet, Hatfield.Key ResponsibilitiesDeliver exceptional customer service, ensuring a positive experience for all customers.Advise customers on shoe care and accessories to complement their needs,...


  • Hatfield, Hertfordshire, United Kingdom Co-op Digital Full time

    About the RoleWe're seeking a skilled Customer Team Leader to join our team at Co-op Digital. As a customer-focused professional, you'll be responsible for delivering exceptional customer service and leading a team of customer service representatives.Key responsibilities include:Providing friendly and welcoming service to customersDeveloping and implementing...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    Unlock Your Potential with LexusWe are seeking ambitious individuals to join our team as Apprentice Customer Service Advisors. As a key member of our team, you will have the opportunity to develop your skills and knowledge in customer service, sales, and retail management.Key Responsibilities:Welcome and greet aftersales customers to your Centre and ensure...

  • Store Manager

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

    Store Manager - Sales and Customer Service ExpertAs a Store Manager at JD Sports, you will be responsible for driving sales and maximizing store profitability while providing industry-leading service on the high street. You will represent JD Sports in a professional manner and maintain customer retention by providing first-class service.Key...


  • Hatfield, Hertfordshire, United Kingdom Vetsure Pet Insurance Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Manager to join our team at Vetsure Pet Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound sales and customer service calls, and ensuring that all customer queries are resolved in a timely and...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    Unlock Your Potential with LexusAre you a motivated and enthusiastic individual looking to start your career in the automotive industry? Do you have a passion for delivering exceptional customer service and a desire to learn and grow with a leading brand?We are seeking a talented Apprentice Customer Service Advisor to join our team at Lexus Hatfield. As a...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    Unlock Your Potential with LexusWe are seeking ambitious individuals to join our team as a Customer Service Apprentice. As a key member of our team, you will be responsible for delivering exceptional customer experiences and developing your skills in a dynamic and supportive environment.Key Responsibilities:Welcome and greet aftersales customers to our...


  • Hatfield, Hertfordshire, United Kingdom Lexus Full time

    Unlock your career with LexusAre you a motivated and ambitious individual looking to start your career in the automotive industry? We are seeking a skilled Apprentice Customer Service Advisor to join our team at Lexus Hatfield.About the roleAs a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our...

  • Site Officer

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom Blue Arrow Customer Success Hub Full time

    Job Role Summary: We are seeking a Site Officer to attend various sites throughout the county, responsible for general housekeeping, upkeep, and maintenance of buildings and grounds.Key Responsibilities:Attend sites throughout the county to maintain buildings and groundsPerform general housekeeping and upkeep tasksAssist with maintenance and repairs as...

  • Site Officer

    4 weeks ago


    Hatfield, Hertfordshire, United Kingdom Blue Arrow Customer Success Hub Full time

    Job Role Summary: We are seeking a Site Officer to attend various sites throughout the county, responsible for general housekeeping, upkeep, and maintenance of buildings and grounds.Key Responsibilities:Attend sites throughout the county to maintain facilitiesPerform general housekeeping and upkeep tasksAssist with maintenance of buildings and...


  • Hatfield, Hertfordshire, United Kingdom Brown & Newirth Full time

    About UsBrown & Newirth is a renowned bridal jewellery brand, celebrated for its exceptional craftsmanship and commitment to quality.Job DescriptionWe are seeking an experienced Head of Customer Service to lead our customer service department and drive excellence in customer interactions.Key ResponsibilitiesLead and inspire a team of customer service...


  • Hatfield, Hertfordshire, United Kingdom BluetownOnline Ltd Full time

    About UsBluetownOnline Ltd works with a diverse range of B2B suppliers, providing a comprehensive suite of credit management tools and services.The RoleWe are seeking a proactive and results-driven Key Account Development Representative to join our team. As a Field Sales Account Manager, you will be responsible for booking appointments with business owners...